Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.

Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.

We’re 15 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.

Your Impact on our Mission:

Zocdoc’s most important asset is our people. As a Data Analytics Operations Lead, you will support key data platform functions related to data tooling, infrastructure and processes owned by the Analytics Platform. In this role, you’ll be working with Data Engineering, Analytics Engineering, Data Product Management and Analytics Platform Leadership in support of the AP team’s mission and initiatives. In addition, you’ll have the exciting opportunity to lead and build out the very first Analytics Data Operations team at Zocdoc!

Analytics Platform’s mission is to create, maintain, and govern the data models, systems, and tools that power analytics, generate data insights, and help drive data-informed business decision-making at Zocdoc. Analytics Platform’s two main stakeholders are Zocdoc’s data producers (product teams, internal systems, etc) and data consumers (analysts, report consumers, etc).

You’ll enjoy this role if you are:

Have a fervent flame to learn and adapt to new skill sets and processes
Are remarkable at time management and prioritization, managing stakeholders and projects simultaneously
Are outstanding in communicating effectively (both verbal and written)
Have a keen eye for detail and can capture discrepancies efficiently
The kind of leader who loves to roll your sleeves up, lead by example and stay close to the work
A team player, who is eager to work in an extremely happy, fun, and progressive environment
Have a passion for data technologies, data management, data governance and compliance.

In your day-to-day, you’ll do things like:

Data Tools User Management & Support (Looker, Amplitude and Collibra)

User Management (all tools):

Support user audits for our data platform tools and removal of users during the offboarding process.
Updating user roles and permissions as needed.
Support IT with user onboarding questions and process improvements.

Looker Support:

Requests for setting up and removing dashboard schedules.
Instance performance monitoring and optimization opportunities.
Identify and clean up unused explores, dashboards and lookml code.
Simple lookml updates and PR reviews.
Support on-call with level 1 tasks (initial troubleshooting).
Administrative tasks as needed.

Collibra Support:

Ongoing data catalogue maintenance.
Support Data PM with rollout and adoption.
Administrative tasks as needed.

Amplitude Support:

Support on-call with level 1 tasks (initial troubleshooting).
Administrative tasks as needed.

Data Warehouse Management & Support (Snowflake):

User Management:

Support user audits for our data warehouse and removal of users during the offboarding process.
Updating user roles and permissions as needed.
Support IT with user onboarding questions and process improvements.

Data Management Support

Create and maintain a data dictionary for the de-identification process.
Support the creation of de-identified views.
Warehouse performance & cost monitoring

Other Responsibilities:

Support reporting for Analytics Platform team performance metrics/KPIs.
Ad-hoc projects/initiatives as needed.

You’ll be successful in this role if you have…

A Bachelor’s degree from a reputed institution
5-6 years of proven experience in operations management with at least 1 year experience as a Team Lead in managing and coaching teams
Proficiency in tools such as MS applications (Excel, Word, Powerpoint) Google applications (Google doc, sheets), Monday.com, Confluence, Jira and Github.
2+ years experience with data technologies such as:

SQL (writing efficient queries)
Data warehouses (e.g. Snowflake)
Data visualization tools (e.g. Looker)
Product analytics tools (e.g. Amplitude)
Data Catalogs (e.g. Collibra)

Excellent verbal and written communication skills in English
Strong analytical skills, attention to detail and sharp focus
Strong interpersonal and team skills
Self-driven with the ability to learn quickly and readily adapt to change
Flexible with US shift overlap in the short term for initial onboarding and meetings

Benefits

An incredible team of smart and supportive people
A competitive compensation package, including attractive medical insurance
Amazing perks – think catered lunch every day, ping pong, etc.
Daycare/creche facility for kids
L&D offerings + a free LinkedIn Learning account
Corporate wellness programs with Headspace
Cellphone and wifi reimbursement
Competitive parental leave
Annual sponsored health checkups
Sabbatical leave (over 5 years)
Zocdoc is certified as a great place to work in 2023-2024

About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.

Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.

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