Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.

Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.

We’re 15 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.

Your Impact on Our Mission:

As a QA Engineer, you will be at the forefront of ensuring a better healthcare experience for our patients. You will be responsible for contributing to the success of our QA Engineering team in Pune and unlocking the Pune office’s potential to solve Zocdoc’s product and feature issues and accelerate growth in bookings through round-the-clock support for our sync features. Availability and bookings are at the fulcrum of giving power to the patients and you will be at the centre of driving this.

You’ll Enjoy This Role if You Are…

A demonstrated self-starter
Team player with a strong sense of collaboration and ownership
Strong at communicating across teams, especially in a global setting
Able to see mentoring with the notion that helping others means learning and growing yourself
Excited to use technology to enhance the consumer experience

Your Day to Day Includes…

Reviewing business requirements and technical specifications, and providing timely and meaningful feedback
Creating detailed, comprehensive, and well-structured test plans and test cases
Designing, developing, and executing automation scripts using industry-standard tools
Identifying, recording, documenting thoroughly, and tracking bugs
Performing thorough regression testing when bugs are resolved
Liaising with internal teams (e.g. developers, engineering and product managers)
Triaging issues and owning them until ownership is transferred.

You’d be Successful in This Role if You Have…

Bachelor’s degree in Computer Science, Engineering, or a related subject (60% and above in 10th/12th/Graduation and/or higher)
6 months to 2 years of experience in testing
Basic knowledge of app & web testing
Good knowledge of software QA methodologies and processes, and have the appetite to learn web/app automation
Ability to write clear, concise, and comprehensive test plans and test cases
Excellent communication skills - both written and verbal
Strong analytical and problem-solving skills
Familiarity with software development lifecycle (SDLC) and agile methodologies is a plus.

Benefits

An incredible team of smart and supportive people
A competitive compensation package, including attractive medical insurance
Amazing perks – think catered lunch every day, Ping Pong, etc.
Daycare/creche facility for kids
The chance to create a better healthcare experience for millions of patients!
L&D offerings + a free LinkedIn Learning account
Corporate wellness programs with Headspace.
Cellphone and wifi reimbursement
Competitive parental leave
Sabbatical leave (over 5 years)
Annual sponsored health check-ups
Zocdoc is certified as a great place to work in 2023-2024

About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.

Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.

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