Account Technology Strategist
IT, Operations
Singapore
The Account Technology Strategist is the technology lead and trusted advisor for priority customer relationships. This role partners closely with account leadership to understand customer priorities, assess technology landscapes, identify opportunities, and shape multi-year transformation roadmaps across AI, cloud, data, security, modern work, and business applications.
The role orchestrates specialists, engineering, customer success teams, and partners to help customers translate business priorities into executable technology plans. It requires strong executive presence, consultative selling discipline, technical depth, and the ability to connect customer outcomes with Microsoft solutions and services.
Core Capabilities
- Success in this role requires a balanced combination of executive advisory capability, commercial discipline, technical credibility, and team leadership.
- Communicate complex solutions clearly and persuasively with internal and external stakeholders.
- Build and sustain strategic customer partnerships, trusted advisor relationships, and effective stakeholder engagement plans.Identify, qualify, and prioritize business opportunities by applying business acumen, competitive insight, and customer needs analysis.
- Apply technical expertise across cloud platforms, AI, data, security, modern work, business applications, and infrastructure foundations.
- Translate business priorities into strategic technical plans, roadmaps, adoption plans, and success measures.
- Use analytical judgment, conflict resolution, negotiation, and problem-solving skills to unblock progress and align stakeholders.
Microsoft Culture
Microsoft's mission is to empower every person and every organization on the planet to achieve more. Employees come together with a growth mindset, innovate to empower others, and collaborate to realize shared goals.Each day, Microsoft builds on values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
- Develop and articulate customer-aligned technology strategies that address business priorities, technology landscape, risks, and long-term transformation goals across Microsoft solution areas.
- Build trusted relationships with senior business and technical decision makers by connecting technology investments to measurable outcomes and constructively challenging assumptions with relevant insights.
- Partner with account leadership to define and execute account plans, identify technology-led growth opportunities, establish success measures, and maintain shared accountability for customer and Microsoft outcomes.
- Lead cross-functional orchestration across specialists, solution engineers, customer success teams, engineering, and partners, ensuring clear governance, dependencies, ownership, and escalation paths.
- Help customers move from experimentation to scaled adoption by shaping secure, governed AI and innovation strategies that support productivity, operations, and business transformation.
- Drive technical wins, workload adoption, consumption, value realization, and intent-to-use by aligning solution plans to agreed customer outcomes and account growth priorities.
- Create executive briefings, workshops, recommendations, reusable practices, and internal guidance that improve customer engagement quality and team execution.
- Act as the voice of the customer by bringing insights, feedback, blockers, and solution needs to internal teams and driving appropriate follow-through.
Qualifications
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, Engineering, Business, or a related field and 7+ years of technical consulting, technical consultative selling, practice building, business consulting, or related technical/sales experience; or equivalent experience.
- Demonstrated ability to advise senior executives and lead multi-year transformation strategies spanning AI, cloud, data, security, modern work, and business applications.
- Proven success orchestrating cross-functional teams, partners, and executive stakeholders to achieve adoption, customer success, and growth outcomes.
- Strong communication skills, including the ability to deliver clear executive presentations, create effective written materials, and influence technical and non-technical audiences.
- Strong business acumen, analytical judgment, and problem-solving capability, with the ability to connect customer needs to technology strategies and measurable business value.
Preferred Qualifications
- 10+ years of technical consulting, technical consultative selling, business consulting, practice building, or related customer-facing experience; or equivalent experience.
- 5+ years of experience in digital transformation or using technology to drive customer business outcomes.
- 4+ years of experience in business consulting, consultative selling, or change management.
- 5+ years of experience leading technical, support, partner, or cross-functional teams.
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.