Senior Product Designer
Product, Design
Redmond, WA, USA
USD 119,800-234,700 / year
MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market.
The Customer & Commercial Success (CCS) organization, an organization within MCAPS-Core, is the connected engine that turns Microsoft’s commercial strategy into execution at scale — making it simpler and faster for the field to win for every customer, in every segment, region, and role. The organization brings together planning, landing, execution excellence, services portfolio and delivery, and field activation across ATU, STU, and CSU to accelerate customer value, drive growth, and strengthen the end-to-end experience across every customer moment.
We're seeking a Product Designer who works where human-centered design meets enterprise AI adoption. UX designers on our team are focused on Customer Zero initiatives or enabling internal adoption and acceleration of impact of enterprise tools and software, often including AI products and services. Embedded within a centralized design team, you'll take lead on specific problems within larger programs, owning a project end to end — starting with an understanding of the end user and the existing technical environment, and going through delivery embedded in engineering teams. Your blend of human-centered design method and systems thinking and design will help accelerate adoption and impact of enterprise tools across the business. This is a hands-on role for a designer who crosses from inception of new product ideas through delivery and refinement of those ideas at scale, and who brings real curiosity and a clear growth mindset to the work.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
• Leads cross-functional product design efforts by collaborating with Design, Engineering, PM, Research, and Security stakeholders, driving alignment across teams, influencing decision-making, and communicating compelling product narratives to leaders and partners.
• Owns the design and delivery of complex user experiences by creating interaction models, wireframes, journey maps, prototypes, and visual designs that balance user needs, business goals, technical constraints, accessibility, security, and trust considerations.
• Drives design strategy, innovation, and execution by leading ideation, incorporating design systems and best practices, guiding product planning and prioritization, identifying unmet user needs, and translating insights into scalable product solutions.
• Provides design leadership and mentorship by guiding designers, promoting design consistency and brand standards, influencing non-design stakeholders, supporting team development, and ensuring successful delivery of product experiences from concept through launch.
Qualifications
Required Qualifications:
- Master's Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND 4+ years experience working in product or service design
- OR Bachelor's Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND 5+ years experience working in product or service design
- OR equivalent experience (e.g., demonstrated experience working in product or service design or using design thinking to solve problems)
Additional Preferred Qualifications:
• Proficiency in a variety of design tools such as Figma, Lovable, VS Code and/or Sketch.
• Experience supporting the development of AI features.
• Experience applying AI within design workflows.
• Design Thinking Certification from an accredited institution. (e.g.: IDEO, IBM, Stanford, Luna, Forrester, and a variety of university programs).
• 2+ years conducting 1:1 research interviews.
• 3+ years designing, planning, and facilitating live and virtual Design Thinking workshops.
• 2+ years using AI-integrated design tools and workflows
Product Design IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $160,200 - $261,000 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.