Security Operations Engineering IC2
Operations
Bengaluru, Karnataka, India
The Cloud & AI organization accelerates Microsoft’s mission and bold ambitions to ensure that our company and industry is securing digital technology platforms, devices, and clouds in our customers’ heterogeneous environments, as well as ensuring the security of our own internal estate. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. Microsoft is one of the largest enterprise service companies in the world.
Team: IAM AIOps teams is Tier 2 team for EIAM services in IAM Protect for all of Microsoft Users. Our objective of the team is to improve security posture of the services we support and increase the productivity of our customers.
Role: We are looking for a passionate person who is good in IAM in Azure Entra ID, User Life Cycle Management, Access Life cycle management and with knowledge/experience on Azure Virtual Desktop Services.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.
Responsibilities
Participate in on-call rotations with guidance, supporting identity services and following established procedures.
Provide day-to-day operational support for Microsoft Virtual Desktop / Microsoft Entra ID / Azure Active Directory.
Perform standard identity lifecycle tasks, including access provisioning, deprovisioning, and group or role updates.
Troubleshoot common identity issues such as MFA failures, Conditional Access blocks, sign-in problems, device join issues, and directory sync errors, escalating when needed.
Monitor service health, logs, and alerts to support service reliability and security compliance.
Assist with incident triage and resolution, providing timely updates and clear communication.
Participate in post-incident reviews and support follow-up actions to prevent repeat issues.
Learn and apply basic scripting and automation to reduce manual operational tasks.
Help identify recurring issues and work with senior engineers to improve processes and reduce operational noise.
Participate in a 16x7 support model through scheduled shifts and on-call rotations to ensure continuous operational support for identity services.
Qualifications
1–3 years of experience in IT operations, technical support, security operations, or a related role.
Basic understanding of identity and access concepts, including authentication and authorization.
Familiarity with Microsoft Virtual Desktop and in one or more of Microsoft Entra ID / Azure Active Directory and common identity features such as MFA and Conditional Access
Exposure to identity lifecycle processes, device identity, and directory synchronization concepts.
Ability to follow troubleshooting guidance and review basic identity logs.
Strong willingness to learn, problem-solve, and support customers effectively.
Good communication and collaboration skills.
Experience administering Microsoft Entra ID / Azure Active Directory or Microsoft Virtual Desktop.
Exposure to scripting or automation using PowerShell or Python.
Familiarity with monitoring or incident management tools such as Azure Monitor, Kusto, or IcM.
Interest in improving operational reliability and reducing repeat issues.
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.