Digital Asset Operations Manager
Operations
India
Join the Trust & Integrity Protection team and help shape the future of Digital Asset
compliance and operations at scale. Our Digital Asset team plays a critical role in ensuring
Microsoft digital assets are reviewed, governed, and maintained efficiently across the
compliance lifecycle.
As a Digital Asset Operations Manager, you will help manage the day-to-day execution of the
Digital Asset review process by partnering with vendor teams, Digital Asset Owners, and
cross-functional stakeholders. You will monitor operational performance, track key metrics
and KPIs, identify process bottlenecks, and drive actions that improve review velocity, quality,
and customer experience. This opportunity will allow you to strengthen your operational
management expertise, develop deep business process and compliance knowledge, and build
skills in data-driven decision-making, stakeholder management, and continuous process
improvement. This role offers flexible work opportunities, with the ability to work from home
part of the time in alignment with team and business needs.
Microsoft’s mission is to empower every person and every organization on the planet to
achieve more. As employees we come together with a growth mindset, innovate to empower
others, and collaborate to realize our shared goals. Each day we build on our values of
respect, integrity, and accountability to create a culture of inclusion where everyone can
thrive at work and beyond.
Responsibilities
• Support the execution of the end-to-end Digital Asset review process by partnering with
Digital Asset Owners, Microsoft stakeholders, and vendor teams to ensure reviews are
completed within established service level objectives. You will help monitor review pipelines,
identify blockers, and drive actions to improve review velocity and customer experience.
• Follow established procedures for process execution and contribute to maintaining a clear
end-to-end view of Digital Asset review operations. You will track operational activities,
collect data, perform analysis, and provide insights to support effective process monitoring
and decision-making.
• Assist with process monitoring and evaluation by developing, maintaining, and analyzing
operational metrics, dashboards, and key performance indicators (KPIs). You will help identify
trends, benchmark performance, and highlight opportunities to improve efficiency,
effectiveness, and compliance outcomes.
• Partner with vendor teams and cross-functional stakeholders to ensure operational
deliverables are completed accurately and on time. You will facilitate communications,
coordinate issue resolution, and help maintain accountability across the Digital Asset review
ecosystem.
• Identify process bottlenecks, operational risks, and recurring issues through data analysis and stakeholder feedback. You will contribute to continuous improvement initiatives by recommending and supporting process enhancements, documentation updates, and automation opportunities. • Support task-level change management activities related to Digital Asset operations, including process updates, tooling enhancements, reporting improvements, and stakeholder readiness. You will help ensure changes are successfully adopted and operational goals are achieved. • Maintain process documentation, standard operating procedures (SOPs), and operational guidance to ensure consistent execution and high-quality service delivery. You will promote operational excellence through attention to detail, process discipline, and a commitment to continuous improvement.
Qualifications
Required Qualifications
• Bachelor's degree in Business, Operations, Information Systems, Engineering, or a
related field, or equivalent experience.
• 3+ years of experience in operations management, program management, business
operations, compliance operations, or a related discipline.
• Experience managing operational workflows involving multiple stakeholders and
external vendors.
• Strong analytical and problem-solving skills with the ability to interpret data and
translate insights into action.
• Experience developing and tracking metrics, KPIs, dashboards, and performance
reporting.
• Excellent verbal and written communication skills with the ability to communicate
complex issues clearly and concisely.
• Strong organizational skills with a proven ability to manage competing priorities and
meet deadlines.
• Demonstrated attention to detail and commitment to operational excellence.
Preferred Qualifications
• Experience supporting compliance, governance, risk management, audit, or
operational review programs.
• Experience with process improvement methodologies such as Lean, Six Sigma, or
Continuous Improvement practices.
• Familiarity with Power BI, Excel, Power Automate, or other reporting and workflow
tools.
• Experience working in a global, matrixed organization.
• Ability to identify trends, anticipate operational risks, and drive proactive solutions.
• Demonstrated customer-focused mindset with strong collaboration and influencing
skills
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.