Senior Event Technology Manager
Administration, IT
United States · California, USA · Washington, USA · Mountain View, CA, USA · Georgia, USA · Redmond, WA, USA · New York, NY, USA · Atlanta, GA, USA
USD 119,800-234,700 / year
The Microsoft Event Technology team designs and evolves the digital experiences that power Microsoft’s most important commercial events. Working across marketing, field, content, production, and activation partners, we create intuitive attendee journeys that make it easy for customers, partners, and employees to navigate our events, discover meaningful content, and engage with Microsoft. From Microsoft Ignite and Microsoft Build to global tours, executive programs, and internal experiences, our team brings high-impact events to life at scale.
Are you energized by the opportunity to shape the digital experiences behind Microsoft’s largest global events? We are looking for a strategic, collaborative, and execution-oriented Senior Event Technology Manager to deliver and continuously improve attendee-facing digital tools across in-person, hybrid, and online experiences.This role sits at the intersection of event strategy, attendee experience, digital platforms, registration operations, content delivery, data, accessibility, localization, and technical execution. The ideal candidate is a resourceful problem solver and trusted cross-functional partner who can translate business goals and stakeholder priorities into integrated digital solutions that help attendees discover content, navigate events, connect with Microsoft, and engage meaningfully before, during, and after each event.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
- Lead the strategy, planning, and delivery of attendee-facing digital tools and experiences across Microsoft events, including registration, agenda and session discovery, content access, mobile app experiences, wayfinding, networking, meeting scheduling, surveys, and online engagement tools.
- Translate business goals, audience needs, stakeholder priorities, and technical requirements into clear digital experience plans, success criteria, timelines, and delivery approaches.
- Own the end-to-end digital workstream for assigned events, including discovery, requirements gathering, platform configuration, production readiness, quality assurance, launch support, issue resolution, and post-event closeout.
- Identify opportunities to incorporate AI, emerging technologies, and other innovations into event tooling and champion accessibility, localization, privacy, and continuous improvement across global digital experiences.
- Partner with event strategy, content, programming, production, registration, marketing, data, accessibility, localization, legal, privacy, regional teams, and technology providers to deliver cohesive and compliant attendee experiences.
- Manage platform dependencies, vendor deliverables, integrations, timelines, risks, budget considerations, decisions, and escalations within fast-moving event environments.
- Establish and improve operating models, workflows, governance, templates, communication rhythms, and engagement practices that increase consistency, quality, and scalability across events and regions.
- Use data, reporting, attendee feedback, and stakeholder input to identify friction points, improve usability, strengthen engagement, and inform future event technology decisions.
- Oversee onsite technology readiness across badge printing, check-in workflows, session scanning, lead retrieval, meeting tools, and support models. This includes assurance that data streams and reporting from onsite actions are accurate, timely, privacy-aware, and usable for event teams and stakeholders.
Qualifications
Required/minimum qualifications
- 5+ years experience in program management, business, marketing, communications or related field
- OR equivalent experience.
Additional or preferred qualifications
- Master's Degree in Business, Marketing, Communications, Engineering, or related field AND 6+ years experience in program management, business, marketing, communications or related field
- OR Bachelor's Degree in Business, Marketing, Communications, Engineering, or related field AND 8+ years experience in program management, Business, Marketing, Communications, Engineering, or related field
- OR equivalent experience.
- 5+ years of experience delivering digital, hybrid, online, or technology-enabled event experiences, preferably for large-scale, global, executive, customer, or high-profile events.
- 1+ year(s) experience working in a complex, matrixed organization.
- Experience managing core event tech components, including registration systems, event websites, content management systems, mobile apps, agenda and speaker management tools, attendee engagement platforms, streaming or virtual event platforms, surveys, and reporting tools.
- Experience with RainFocus or comparable enterprise event technology platforms.
- Demonstrated ability to own complex event tech workstreams from strategy through execution, including requirements gathering, planning, platform configuration, QA, launch readiness, live-event support, post-event closeout, and management of timelines, budgets, risks, dependencies, vendors, technical providers, and cross-functional deliverables.
- Experience building scalable operating models, governance structures, templates, workflows, and processes that improve consistency, quality, and efficiency across event programs.
- Understanding of attendee journeys and the role digital tools play in registration, content discovery, event navigation, networking, engagement, accessibility, and post-event follow-up.
- Ability to translate marketing objectives, audience goals, and stakeholder requirements into practical digital solutions that improve attendee experiences and support business impact.
- Communication, storytelling, and influencing skills, with the ability to bridge business stakeholders, technical partners, agencies, vendors, senior leaders, regional teams, and solution providers.
- Problem-solving skills, including the ability to anticipate risks, identify technical or operational gaps, recommend mitigation plans, and escalate issues with clear context and options.
- Experience using data, analytics, attendee feedback, reporting, or measurement frameworks to evaluate performance, identify insights, and improve future event experiences.
- Familiarity with accessibility, localization, privacy, and compliance considerations for global digital experiences.
- Experience applying AI-enabled capabilities within event applicatiosns or digital workflows is valued.
- Hands-on knowledge of onsite event technology operations, including badge production, printer and kiosk setup, check-in support, room or session scanning, exhibitor lead retrieval, meeting tools, and the operational dependencies required to keep those experiences running smoothly.
- Familiarity with planning and supporting event IT and onsite network infrastructure needs is a plus, including WI-FI connectivity requirements, bandwidth management, venue integrations, device support, sponsor needs, and coordination across production, venue, agency, and technical partners.
- Comfortable operating through ambiguity, balancing strategic thinking with hands-on execution, and bringing a collaborative, accountable, and continuous improvement mindset to high-visibility work.
Content Program Management IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $160,200 - $261,000 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.