Business Applications IC4
IT
Redmond, WA, USA
Microsoft Digital (MSD) builds and operates the critical products and services that power Microsoft. We boldly pursue innovative ideas that drive transformational change across Microsoft and for our customers, enabling teams to work smarter, faster, and more securely every day. Our employees bring deep technical expertise, business acumen, and customer insight, shaped by first-hand experience operating Microsoft technologies at global scale. We are engineers, technology leaders, digital transformation experts, and customer advocates committed to shaping the future of Microsoft's digital workplace.
Global Support is the Microsoft Digital organization responsible for delivering end-user support, workplace technology services, infrastructure deployment, executive support, and employee self-service experiences for Microsoft employees worldwide. Its mission is to keep employees productive by delivering reliable, intelligent support while serving as "Customer Zero"—validating, refining, and showcasing Microsoft's latest support technologies and AI-powered service experiences before they reach customers.
We have exciting opportunities for you to innovate, influence, transform, inspire, and grow within our organization and we encourage you to apply to learn more!
The Business Intelligence Lead within our business applications team is responsible for driving the Global Support organization's business intelligence, telemetry, and analytics capabilities, enabling data-driven decision-making across the business. The role leads the delivery and evolution of telemetry, reporting, and insight solutions that provide leadership and service delivery team with accurate, actionable intelligence to measure performance, optimise operations, and inform strategic investment decisions.
Working collaboratively across Product Management, Engineering, Support Operations, Finance, vendors, and business stakeholders, the role transforms complex data into meaningful business insights, ensures effective governance of strategic initiatives, and delivers measurable business value through continuous improvement, portfolio management, and digital transformation.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
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Responsibilities
Help Power the Digital Transformation
- You will lead the development and execution of Global Support’s data strategy, ensuring data, telemetry, and analytics capabilities are AI ready, scalable, and aligned to business priorities and digital transformation objectives.
- You will drive adoption of modern automation technologies, including Microsoft Fabric, PowerBI and AI capabilities, to improve operational efficiency and reduce manual processes.
- You will design and implement scalable telemetry, reporting, and analytics capabilities that enable data-driven decision making.
Advocate for our Customers
- You will translate stakeholder and business requirements into measurable business intelligence solutions that improve user experience and operational outcomes.
- You will develop intuitive reporting, dashboards, and analytics that provide actionable insights for business leaders and operational teams.
- You will partner with users throughout solution design and iteration, incorporating feedback to continuously improve functionality and adoption.
- You will ensure telemetry accurately reflects customer journeys and identifies opportunities to improve service quality and user satisfaction.
Contribute to Modernizing MS Digital Employee Experience
- You will develop intelligent digital experiences that simplify how employees access operational insights and business performance information.
- You will integrate AI-enabled capabilities into business intelligence and operational workflows to improve productivity and decision making.
- You will continuously improve reporting platforms through user feedback, performance analytics, and evolving business requirements.
Optimize IT
- You will design and maintain scalable telemetry, reporting, and monitoring capabilities that improve operational visibility and service health.
- You will develop automated workflows and integrations that improve reliability, reduce operational overhead, and optimise support processes.
- You will establish governance, quality standards, and best practices for business intelligence & reporting.
Strengthen Business Partnership
- You will partner with Product Management, Engineering, Support Operations, Finance, vendors, and business stakeholders to deliver strategic business intelligence capabilities.
- You will act as the bridge between business and technical teams, ensuring business objectives are translated into effective technical solutions.
- You will facilitate stakeholder engagement to define priorities, validate requirements, and align delivery with strategic business outcomes.
Lead with Innovation Thinking
- You will research and evaluate emerging business intelligence, analytics, AI, and low-code technologies to identify opportunities for continuous innovation.
- You will prototype and rapidly iterate new analytics capabilities using stakeholder feedback and measurable business outcomes.
Support Market Advocacy
- You will share best practices and success stories that demonstrate how data-driven insights improve operational performance and customer outcomes.
- You will represent the organisation's business intelligence capability in cross-functional forums, contributing expertise that supports enterprise transformation.
Qualifications
Required Qualifications:
- Bachelor's Degree AND 4+ years experience in low-code application development, engineering product/technical program management, data analysis, or product development OR equivalent experience.
Preferred Qualifications:
- Bachelor's Degree AND 8+ years of experience in Business Intelligence, data analytics, telemetry, reporting solutions, analytics engineering, or technical program management, or equivalent experience.
- Technical skills: 4+ years working in Business Intelligence & Analytics including:
- Expert knowledge of Microsoft Fabric
- Power BI (semantic models, dashboards, DAX, Power Query, data modelling)
- Azure Data Explorer (Kusto / KQL) for telemetry
- SQL Server / Azure SQL
- Microsoft Fabric Data Warehouse, Lakehouse and ONeLake
- Data visualization and storytelling best practices
- Azure AI Foundry
- AI-powered reporting and analytics
- 2+ years of experience managing and configuring artificial intelligence solutions in a telemetry environment.
- Microsoft Certified: Fabric Analytics Engineer Associate (DP-600)
- Microsoft Certified: Power BI Data Analyst Associate (PL-300)
- Project management certification (e.g., Project Management Professional, Six Sigma).
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.