People Matter

Central Operations Associate



Berlin, Germany
Posted on Thursday, August 24, 2023

About the Company:

Worldcoin ( is an open-source protocol, supported by a global community of developers, individuals, economists and technologists committed to expanding participation in, and access to, the global economy. Its community is united around core beliefs in the inherent worth and equality of every individual, the right to personal privacy, and open and public collaboration. These beliefs are reflected in what the community is building: a public utility to connect everyone to the global economy.

The Worldcoin Foundation ( is the protocol’s steward and will support and grow the Worldcoin community until it becomes self-sufficient. Tools for Humanity ( is a global hardware and software development company. It helped launch Worldcoin and continues to provide support to the Foundation, in addition to operating the World App.

This opportunity would be with Tools for Humanity.

About the Team

The Market Operations team is responsible for overseeing the launch strategy and deployment of Worldcoin in different markets. The Market Operations team also serves as the primary point of contact for local Operators, running Operator recruitment and selection, supporting Operators, and ensuring optimal performance. Overall, the Market Operations team is on the frontlines of Worldcoin’s ambitious mission of global, inclusive, and rapid distribution of the Worldcoin token.

About the Opportunity

We are looking for highly motivated individuals to run global workstreams under Central Operations. The Associate will be responsible for the end-to-end setup, implementation, and management of global processes related to field operations.

Key Responsibilities

  • Coordinate. Manage projects end-to-end including deliverables, communication and timelines.
  • Strategize. Provide actionable insights & recommendations to the central and regional teams: Market Operations, Trust & Safety, Customer Experience, etc.
  • Collaborate. Design & implement processes to close the feedback loop & act on recommendations with cross-functional teams.
  • Create. Write & regularly update Operator learning content. Manage content production & localisation with external vendors (graphic designers, animators, video production).
  • Build. Support CRM implementation & apply improvements to automated workflows, email templates, etc.
  • Research. Perform ad-hoc analyses & gather insights during field visits.

About You

  • You have 3+ years of relevant experience. You have experience in project management, consulting, or other operations-heavy roles.
  • You have strong cross-cultural competency. You can communicate across different cultures and countries and have experience working in cross-cultural environments.
  • You’re an effective communicator. You have strong presentation skills and can effectively communicate with diverse stakeholders. Superior written communication skills are also a must.
  • You’re innovative. You love coming up with solutions to unconventional problems and taking action.
  • You’re scrappy. You enjoy working as part of a fast-moving, dynamic team and are willing to contribute wherever needed to make an impact.
  • You’re analytical. You use data to inform your decision-making and know what kind of data you need and how to get it.
  • Speaking & writing language skills (Spanish, Portuguese, French) is a plus.
  • You’re based in Berlin or you are ready to relocate.