Client Operations Associate / Candidate
WorkWhile
About WorkWhile
WorkWhile is on a mission to help workers earn a better living and live better lives. 83 million Americans work hourly jobs, often with unpredictable schedules that pay close to minimum wage and offer limited benefits, leading to financial instability.
WorkWhile hires the best hourly workers and matches them with shifts that fit their skills, location, and life. Employers get access to a quality workforce, while employees get stable income and unmatched benefits, including access to credit and savings tools.
We have the audacious goal to align incentives and solve inefficiencies in the labor market while disrupting the $650BN temporary staffing industry.
About the Role
Client Success Supervisor is responsible for the efficient planning, coordination, and management of client operations and support programs to ensure a seamless and successful launch for WorkWhile clients. This role involves working closely with the Account Management team to support client relationships and ensure operational success, while also managing Shift Leads and, and collaborating with Worker Success Operations, and Trust and Safety.
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Special Project Coordination: Travel Assignments
Coordinate Worker Assignments: Partner with internal teams to identify, assign, and communicate with workers traveling for WorldPac projects, ensuring alignment with client requirements and travel timelines.
Facilitate Travel & Payments: Manage worker readiness by overseeing itinerary distribution, addressing travel-related issues, and ensuring timely distribution of weekly lump sum payments for self-booked travel.
Monitor Field Experience & Feedback: Support on-site or remote execution, serve as an escalation point for worker issues, and lead post-assignment feedback loops to improve future deployments.
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Shift Lead Supervision:
Leadership and Oversight: Provide strategic direction and supervision to Shift Leads, ensuring alignment with company policies and goals. Serve as a resource for escalated issues and decision-making.
Team Coaching: Monitor the performance of Shift Leads, offering regular feedback, coaching, and professional development opportunities to drive team effectiveness.
Operational Excellence: Coordinate daily operations across facilities to ensure seamless communication between shift leads, Field Operations Coordinators, clients, and headquarters, fostering a culture of accountability and continuous improvement.
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Client Onboarding and Launches:
Develop repeatable strategy for successful client onboarding ○ Create playbook for on-site operations for new client launches
Execute in-person launch operations, including by directing personnel on-site, engaging vendors, managing launch budgets for WorkWhile and building strong client relationships.
Work with the Account Management team to oversee the preparation and execution of onsite logistics for client launches.
When needed, travel to client locations.
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Collaboration with Trust and Safety:
Work closely with Trust and Safety, Field Operations coordinators and Shift Leads to manage incidents that arise onsite. Enforce compliance, mitigate risks in the field, and ensure accurate reporting and documentation of incidents.
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Client Relationship Support:
Support the Account Management team by communicating with clients, providing updates, addressing inquiries, and ensuring client needs (such as shift posting, freezing or adjusting) are met in a timely and professional manner.
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Cross-Departmental Coordination:
Work closely with the Account Management, Worker Success, Trust and Safety, and Operations, to ensure client needs are met during the pre-launch, launch, and post-launch phases.
Work closely with Worker Success on the use of Field Operations Coordinators to fulfill onsite operational needs with clients.
Partner with the Worker Success team to coordinate the use of Field Operations Coordinators to meet operational needs of clients onsite and offsite.
Assist operations with programs and efforts geared towards filling upcoming shifts, and worker outreach.
About you
Bachelor's degree or equivalent work experience
Strong communication and interpersonal skills
Analyst mindset with the ability to use data for decision-making
Exceptional organizational and problem solving skills
Willing to work a flexible schedule that may include evenings and weekends
Located in CST or EST
WorkWhile has a diverse, mission-driven, and supportive culture—we look for people who want to take ownership, are energized by ambiguity, and strive to make a lasting impact. If this resonates with you, we’d love to chat!