In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.

We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across six countries and are growing fast.

Our goal is to make Africa the first cashless continent and that's where you come in.....

How you'll help us achieve it

Wave is now the largest financial institution in Senegal, with over 7 million users. And we’re still in the early days of our product roadmap and potential impact on people’s everyday lives.

We are hiring an Agent Operations Territory Lead with exceptional sales and relationship management skills with a proven track record in managing field activities.

You will be responsible for expanding, supervising, and overseeing all operations management of the agent network in an assigned Wave Region in Côte D'Ivoire.

In this role, you'll;

Own agent quality by ensuring that agents in your territory:
- Are compliant with the legal and policy requirements as per the defined procedure.
- Have executed valid contracts.
- Are trained on the contents of the contracts before signing them.
- Are well-branded and have the supplies needed to deliver their services.
Be responsible for liquidity management by coordinating the cash / e-value availability monitoring in liaison with the Liquidity team.
Manage risks, monitor agents, assess the region's performance, and build reports on emerging issues.
Identify agents to close (as per internal procedure), recover Wave items & equipment, and ensure branding material is removed.
Be the primary contact person for all agency network acquisitions: Execute operational excellence, cost management, and compliance with internal policies and regulatory guidelines.
Champion excellent customer service and the implementation of quality service.
Be a representative of Wave by talking to users, interviewing them, and documenting their needs and problems.

Key Details

Location: Abidjan.
You must have work authorization in Côte d’Ivoire.
This is a permanent position.
Our salaries are competitive and calculated using a transparent formula. We run Performance Reviews twice a year and give bonuses or promotions to exceptional performers who have been at the company for more than 6 months.
We offer generous health insurance for yourself and your dependents.
We support working parents - we offer (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.
We help you live your fullest life now- we subsidize gym memberships and fitness classes.
Airtime reimbursement.
Free food and a beautiful office space.

Requirements

A bachelor's degree or diploma in any discipline.
At least two years of relevant work experience managing an agent network in Côte d’Ivoire.
Fluency in French. English will be a plus - this role will interact with English speakers.

You might be a good fit if you

Are great at leadership and have good people management skills.
Are excited about working in the field, as this is largely a field operations role.
Are detail-oriented and seek to achieve excellence in everything you do.
Are a clear and proactive communicator, able to independently follow through on tasks and manage team priorities effectively.
Enjoy teamwork, but also know how to work well independently.
Communicate effectively and often, both in writing and in person, to the point of over-communication.
Demonstrate tenacity and a willingness to go the distance to get something done.
Are tech-savvy: comfortable navigating Excel and using new tools.

Our team

We have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, and Uganda, plus remote team members spread across the world.
We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.
We foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production.
We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.
In 2023, we were on Y Combinator's top 50 companies by revenue.

How to apply

Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role.

We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.

Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply now

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