In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.

We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across six countries and are growing fast.

Our goal is to make Africa the first cashless continent and that's where you come in.....

How you'll help us achieve it

As a People Operations Associate, reporting to the HR and Facilities Lead, you will be responsible for the efficient functioning of our Bamako office through various administrative, logistic, and office management tasks.

In this role, you'll:

Manage all staff record maintenance.
Coordinate and oversee administrative duties and logistics in the office, ensuring good working and living conditions and smooth office operations on a day-to-day basis.
Oversee and support domestic and international travel, including flight, hotel, and car rental reservations.
Deal with confidentiality with correspondence, complaints, and queries.
Support the people operations team in sourcing and maintaining quality facilities for Wave.
Monitor and manage the canteen and the vendors.
Maintain a clean, tidy, and well-organized work environment in Support by planning deep cleaning and regular meetings with cleaners.
Establish and maintain relationships with local service and resource providers.
Follow up on bill payment for Mali facility utilities, including but not limited to office (electricity, water, canteen).
Manage the vehicle fleet.
Organize and execute company events in Mali.
Coordinate office room bookings for meetings and training.

Key details

Location: You'll work from our office in Bamako.
Work authorization in Mali is required.
This is a permanent position.
Our salaries are competitive and calculated using a transparent formula.
We run Performance Reviews twice a year and give bonuses or promotions to exceptional performers who have been at the company for more than 6 months.
We offer generous health insurance for yourself and your dependents.
We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.
Airtime reimbursement.
Free food and a beautiful office space.

Requirements

Bachelor's degree or professional training in business administration, human resources, or a related field.
Fluent in French and a very good command of written and spoken English.
Computer proficiency.
5 years experience in an administrative / office management / HR role.
Strong organizational and time management skills and ability to prioritize.

You Might be a good fit if you

Have strong organizational skills.
Can work in a team to achieve ambitious goals.
Demonstrate ability to communicate clearly across all levels of an organization,
Are comfortable defaulting to over-communication and overreaching when it comes to coordination.
Adjust quickly to changing priorities and conditions and cope effectively with complexity and change.
Are analytical in your approach to problems.
Have good spreadsheet skills.
Are excessively detail-oriented and seek to achieve excellence in everything you do.
Make yourself available to support others.

Our team

We have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, and Uganda, plus remote team members spread across the world.
We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.
We foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production.
We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.
In 2023, we were on Y Combinator's top 50 companies by revenue.

How to apply

Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role.

We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.

Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Please note that Wave is not actively hiring in the U.S. at this time. Therefore, applications submitted by U.S.-based applicants will not be reviewed by our Talent team. We encourage all U.S.-based applicants to keep an eye on our Careers page for updates, as we will provide notifications once we resume hiring in the U.S.

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