In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.

We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across six countries and are growing fast.

Our goal is to make Africa the first cashless continent and that's where you come in.....

How you’ll help us achieve it

As a Premium Cash Assistant, you will be our customers' and agents' first point of contact. Under the supervision of the Premium Cash Officer, you will manage the daily reconciliation of the transactions in our Premium Agency based in The Gambia.

In this role, you’ll:

Help agents nearby with liquidity needs (deposit and withdrawal).
Support agent/client needs (Wave's offer, opening account, how the system works, the app, physical card, etc.).
Maintaining daily reconciliation of premium points.
Ensure that all cash management transactions are correctly recorded in the treasury system.
Request promptly sufficient funds to ensure rebalance with agents/clients.
Report any discrepancies or challenges encountered to the Premium Cash Officer.
Report any fake bills to the hierarchy.

Key details

Location: You'll work from our Kombo office.
This is a permanent position.
Work authorization in The Gambia is required.
Our salaries are competitive and calculated using a transparent formula. We run performance reviews twice a year and award bonuses to strong performers who have been with the company for more than six months.
We offer generous health insurance for yourself and your dependents.
We support working parents - we offer (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.
We help you live your fullest life now- we subsidize gym memberships and fitness classes.
Airtime reimbursement.
Free food and a beautiful office space.

Requirements

2+ years of experience as a cashier in cash management, reconciliation & liquidity management, cash handling, or delivery.
Strong proficiency in English.
Previous experience in front-office customer service or the banking sector.
Bachelor's Degree in accountancy, bank, or any similar discipline.

You might be a good fit if you

Are excessively detail-oriented.
Are enthusiastic about achieving ambitious targets.
Love owning projects - you're autonomous yet know when to escalate problems.
Are intellectually curious and creative in the way you tackle problems.
Are willing to go the distance to get something done.
Are comfortable defaulting to over-communication and overreaching when it comes to coordination.
Adjust quickly to changing priorities.

Our team

We have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, and Uganda, plus remote team members spread across the world.
We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.
We foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production.
We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.
In 2023, we were on Y Combinator's top 50 companies by revenue.

How to apply

Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role.

We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.

Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Please note that Wave is not actively hiring in the U.S. at this time. Therefore, applications submitted by U.S.-based applicants will not be reviewed by our Talent team. We encourage all U.S.-based applicants to keep an eye on our Careers page for updates, as we will provide notifications once we resume hiring in the U.S.

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