[Wattpad] Client Success Coordinator
Wattpad
Customer Service
Toronto, ON, Canada
Posted on Jan 12, 2025
Wattpad’s vision is to entertain and connect the world through webnovel stories. Since 2006, we’ve been on a mission to use the power of community and technology to unleash the full potential of stories to the world. Representing a tapestry of cultures and languages, around the world come to Wattpad every month to share and discover stories they can’t find anywhere else. Come build the future of entertainment and storytelling with our global team, and write your next chapter with us!
Wattpad is part of the WEBTOON family of brands, the largest storytelling platform in the world that enables creators and users to discover, create, and share stories. With over 24 million creators and ~170 million active users per month, we are truly empowering creation by anyone, for everyone. To read more about our family of Brands, check out our website here.
Due to the rapid growth of Wattpad + WEBTOON’s advertising partner portfolio, we are looking to bring on a new Client Success Coordinator to join our fast growing Brand Partnerships team! You will work closely with our incredibly fun, motivated and hard-working team to continue to build and nurture relationships with Wattpad and WEBTOON’s range of advertising partners.
What you will be doing:
- Work closely with the Client Success team to set up and execute brand campaigns, monitor performance and offer suggestions for optimizations
- Participate in brainstorming sessions as part of the creative sales process
- Assist with responding to RFP’s and providing strategic recommendations
- Post content and manage brand profiles related to live campaigns
- Review brand stories advertising copy, influencer content, contest entries and all other branded content to ensure it is in excellent spelling and grammatical standing, and meets all brand guidelines supplied by client(s)
- Assist with campaign set up and ensure all ads are being served correctly
- Acquire and integrate industry knowledge related to general trends, emerging technologies, and competitors
- Work cross functionally with Ad Operations, Sales, Product and Marketing teams and Wattpad WEBTOON Studios
- Work with business operations team to optimize campaigns and meet client KPIs
- Gather key learnings and recommendations for future campaigns
- Maintain and update central team resources (Google Drive) and perform administrative duties such as billing and invoicing as required
What we're looking for:
- 1+ year of experience in a publisher or agency setting (internship and co-op also counts!)
- Basic understanding of advertising campaign lifecycle from proposal and creative development through operation and reporting
- Strong excel and PPT skills
- You have strong communication skills and a client-first attitude
- You have experience working with digital media and mobile media
- Some experience working directly with brands, as well as creative, media, and social agencies
- Experience with branded content and native advertising products an asset, along with entertainment and/or CPG industry experience
- Marketing or advertising background preferred
- A Wattpadder or WEBTOONIE, of course…and bonus points for both!
Wattpad is conducting all interviews in a distributed manner using applicable third party software where needed and using visual interface tools such as Google Meet and Zoom.
About Wattpad
Who are we? Entrepreneurs and Do-ers. Our vision is to entertain and connect the world through stories, and our mission is to use the power of community and technology to unleash the full potential of stories to the world.
What does that mean? We are visionaries, community builders, passionate problem solvers, storytellers, coffee snobs (tea drinkers, too!), curious by nature, and culturally diverse.
What are we obsessed with? Our users. Solving complex problems and maximizing flow. Learning constantly. Building the next great storytelling product. Finding the greatest stories ever told. Dogs (and cats), coffee, and good snacks.
How do we work? Autonomously, collaboratively, respectfully. Balancing with work, family, and play...and all while having a great time.
Wattpad is a remote friendly company and encourages remote candidates to apply as long as they are located and authorized to work in either the US or Canada (excluding Quebec) as a precondition of employment. We are not able to sponsor applicants for work permits.
If you happen to live near the areas of either Toronto, Ontario or Halifax, Nova Scotia, you may also have the opportunity to work from our beautiful offices - 1 located in Downtown Toronto and the other in Halifax.
Culture and Diversity
Wattpad is an equal opportunity employer. We do not discriminate. Period.
Wattpad welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We have taken a leadership position on creating a culture and an organization that truly values diversity. We are committed to fostering a global team that reflects the diversity of the Wattpad community. At Wattpad, we believe cultural fit doesn’t mean culturally identical, and diversity of thought helps us to challenge one another to think big and think differently. We consider employment applicants without regard to age, race, colour, national origin, citizenship, religion, creed, sex, sexual orientation, veteran status, marital status, disability status or any other protected status.
If you have any special needs or accessibility requirements, please let us know. We will do our utmost to accommodate, in accordance with applicable local legislation.
Don’t meet all the requirements? Studies show women and people of colour are less likely to apply to jobs if they do not meet all the qualifications. Therefore, in an effort to build a more diverse workplace, we encourage you to apply anyways. You might actually be the right person or you may be a good fit for a number of other openings we currently have.