People Matter

[WWS] Director, Creator Management (Long-Term Contract, 12 months)

Wattpad

Wattpad

Toronto, ON, Canada
Posted on Friday, July 5, 2024
Wattpad WEBTOON Studios brings together technology, a diverse new generation of creators, and passionate global fandoms to create data-backed, audience-driven TV shows, films, and books. Leveraging incredible stories and insights from WEBTOON and Wattpad’s combined audience of more than 166 million people, Wattpad WEBTOON Studios has pioneered a bold, global, fan-first approach to entertainment. Wattpad WEBTOON Studios has worked with Netflix, Sony Pictures Television, Crunchyroll, The Jim Henson Company, Vertigo Entertainment, Constantin Film, Penguin Random House, and many other leaders in entertainment and publishing.
Don’t meet all the requirements? Studies show women and people of colour are less likely to apply to jobs if they do not meet all the qualifications. Therefore, in an effort to build a more diverse workplace, we encourage you to apply anyways. You might actually be the right person or you may be a good fit for a number of other openings we currently have.
Our Creator Management team is a key pillar of WEBTOON Entertainment, including Wattpad WEBTOON Studios, in providing the necessary valuable touchpoints and programs to enable our Creators to successfully manage opportunities with our Entertainment, Publishing, and Licensing & Merchandise decision as well as our global partners.
Reporting into the Head of Creator Management, the Director of Creator Management will lead a team of Creator Managers and Specialists to manage and grow the roster of Wattpad and WEBTOON’s most influential creators. You will provide leadership in formulating and managing key programs to support our creators’ growth and success across entertainment and publishing opportunities. Your responsibilities may include formulating new franchise revenue creators and shaping growth initiatives to advocate for their needs, reflect their sentiments and enable their growth on and off platform.

What you’ll be doing:

  • Provide leadership on strategic programs for our top-tier global creators that influence and support the overall multi-year goals of the Creator Management Team
  • Explore the viability of creator franchises and formulate the approach for substantive growth of their monetizable opportunities
  • Proactively advocating for the needs of our top tier creators and providing actionable solutions to address any gaps in the organization
  • Recognize and implement relevant best practice industry trends as they relate to creator growth and retention
  • Collaborate inter-company with Wattpad WEBTOON Studios, Wattpad, and WEBTOON and align with cross-functional teams (entertainment, publishing, finance)etc.) to support creators as is necessary to drive value for the success of outcomes (book launches, entertainment releases etc.)
  • Work closely with the Content teams to prioritize Wattpad and WEBTOON IP to be acquired for the Studio by providing strategic insights on creator readiness and growth prospects
  • Advise cross-functional teams (entertainment, publishing, international, etc.) on creator insights for marketing, monetizable campaign workflows, & etc.
  • Provide day-to-day management and leadership of the Creator Management team, including unblocking resources, task enablement, and professional development
  • Accountable for managing and delivering metrics and data focused on creator revenue, sentiments, retention and growth

What we're looking for:

  • 5+ years of experience working in a role related to influencer/talent management, publicity, or digital marketing. Experience with user-generated content is a big plus
  • 5+ years of experience as a manager leading teams and/or projects
  • Strategic experience developing and scaling programs involving creators and/or users
  • Exceptional diplomatic skills from high emotional intelligence and demonstrated experience in resolving interpersonal conflicts in sensitive business environments
  • Knowledge of the trends of the creator economy and are passionate about finding new ways to help creators succeed
  • Strong demonstrated interest in the publishing and entertainment industry
  • Positive track record of managing teams and a consummate team player. Listening, empathizing, and problem-solving comes naturally to you
  • Ability to juggle multiple priorities with ease
  • Exceptional written and oral communication skills. You understand basic contracting
  • Demonstrated experience and/or commitment to Diversity, Equity, and Inclusion (DEI)
  • Proficient in GSuite, Word, and Excel. Experience with Salesforce and Docusign a plus

What we offer:

  • Career development; we believe in mentorship and investing in your learning, supporting you to achieve your goals
  • Health benefits, including vision and dental!
  • Generous vacation
  • Corporate discount for gym memberships for you and your family
  • Winter break shutdown and a whole lot more!
Wattpad WEBTOON Studios is conducting all interviews in a distributed manner using applicable third party software where needed and using visual interface tools such as Google Hangouts and Zoom.
About Wattpad WEBTOON Studios
Who are we? Entrepreneurs and Do-ers. Our vision is to entertain and connect the world through stories, and our mission is to use the power of community and technology to unleash the full potential of stories to the world.
What does that mean? We are visionaries, community builders, passionate problem solvers, storytellers, coffee snobs (tea drinkers, too!), curious by nature, and culturally diverse.
What are we obsessed with? Our users. Solving complex problems and maximizing flow. Learning constantly. Building the next great storytelling product. Finding the greatest stories ever told. Dogs (and cats), coffee, and good snacks.
How do we work? Autonomously, collaboratively, respectfully. Balancing with work, family, and play...and all while having a great time.
We are a remote friendly company and encourages remote candidates to apply as long as they are located and authorized to work in either the US or Canada (excluding Quebec) as a precondition of employment. We are not able to sponsor applicants for work permits.
Culture and Diversity
Wattpad is an equal opportunity employer. We do not discriminate. Period.
Wattpad welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We have taken a leadership position on creating a culture and an organization that truly values diversity. We are committed to fostering a global team that reflects the diversity of the Wattpad community. At Wattpad, we believe cultural fit doesn’t mean culturally identical, and diversity of thought helps us to challenge one another to think big and think differently. We consider employment applicants without regard to age, race, colour, national origin, citizenship, religion, creed, sex, sexual orientation, veteran status, marital status, disability status or any other protected status.
If you have any special needs or accessibility requirements, please let us know. We will do our utmost to accommodate, in accordance with applicable local legislation.