Senior Product Support Engineer
Volterra
At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.
Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.
We are seeking a Senior Product Support Engineer to join our team and deliver comprehensive technical support for the F5 NGINX Plus. This platform empowers enterprises to modernize legacy monolithic applications and deploy new, microservices-based architectures as part of their digital transformation journey. In this role, you'll be instrumental in fostering strong client relationships by resolving technical issues and addressing inquiries related to F5 NGINX Plus, including operating system configuration and performance tuning. This role will be based in Hyderabad.
Sounds interesting? Read on!
What you will do:
Be the first responder to Level 1, 2, and 3 support queries working shifts.
Answer customer questions on installing, configuring, and tuning F5 NGINX Plus.
Handle customer questions about configuring and tuning Linux and networking
Solve complex real-life customer problems that are often on heavily loaded production systems
What you will bring:
At least 6 plus years of related experience with a bachelor’s degree
3 plus years of knowledge of Linux or Unix, preferably at a system administrator level
Expert-level knowledge of load balancers, web servers, caching, and web-enabled applications and their associated protocols, e.g., HTTP, TCP/IP, WebSocket, HTTP/2, SSL, SMTP, DNS, etc.
Experience with network troubleshooting using tools like tcpdump or wireshark
Experience with system tools, such as SystemTap and DTrace, are a plus
Ability to responsibly handle sensitive customer data
Ability to deliver high-quality support, including understanding how important high-quality support is to the F5 NGINX Plus value proposition
Ability to read and understand C code
Understanding of how the OS kernel works
What You’ll Get:
Hybrid working mode
Career growth and development opportunities
Recognitions and Rewards
Employee Assistance Program
Competitive pay, comprehensive benefits, and cool perks
Dynamic Diversity & Inclusion Interest Groups
Apply if you believe your own unique capabilities can contribute to the success of this role and our organization!
#LI-BH1
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).
Equal Employment Opportunity
It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.