Solutions Engineer
Volterra
At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.
Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.
Role Overview
Solution Engineer is a technical role that is part of a highly technical sales team, which supports sales and promotes customer satisfaction. Primarily providing pre-sales technical support for the implementation of products/applications/solutions. This includes presentations, product demonstrations, assessment of potential application of F5 solutions, and the development of account plans.
Sounds interesting? Read on!
What You’ll Do
- Utilize the F5 Sales Strategy and Solution Messaging to identify solutions for customer business objectives
- Partner with sales team to maintain detailed account profiles including organizational charts, customer products, strategy and technology needs
- Clearly articulate technical elements of the F5 value proposition to customers and partners
- Consistently provide world-class customer service during pre-sales, implementation, and post-sales activities
- Participate in the development and support of presentations for customers and partners
- Contribute to the creation of case studies, white papers, and media articles for customers and/or partners
- Support F5 channel partner sales initiatives
- Provide channel partners sustainable training on F5 solutions and competitive differentiation
- Provide channel partners with technical expertise and oversight as required
- Work in collaboration with Channel and Sales management to establish channel partners and to qualify partner’s ability to sell F5 solutions
- Understand and follow the escalation process
- Partner with the F5 Technical Support and customers/partners to resolve issues
- Provides complex design and systems engineering configurations
- Partners with product development and product management to assist with Change Request (CR) and Customer Special Request (CSR) cases
- Maintains a high level of technical knowledge of F5 and the relevant industry
- Maintain knowledge of competitive landscape and share knowledge with CAT team
- Foster a collaborative, team-based environment, sharing best practices and building lasting relationships
- Effectively negotiate and pursue conflict resolution
- Actively utilize SE tools: SalesForce.com, Idea, EDGE, Mainstreet and other SE readiness programs
- Responsible for upholding F5’s Business Code of Ethics and for promptly reporting violations of the Code or other company policies.
- Perform other related duties as assigned
What You’ll Bring
- Bachelor’s Degree or equivalent level of experience
- 5+ years related pre-sales engineer experience in the IT industry
- Good knowledge of Network, Security, Web Applications, High-availability architecture, Container and Cloud knowledge, DevOps and SaaS
- Basic F5/NGINX product knowledge or relevant experience in key competitor offerings
- System administrator skills with UNIX, Microsoft or application knowledge
- Good communication skills and be able to read, write and speak English fluently.
What You’ll Get
- Hybrid working mode
- Career growth and development opportunities
- Recognitions and Rewards
- Employee Assistance Program
- Competitive pay, comprehensive benefits, and cool perks
- Culture of Giving Back
- Dynamic Diversity & Inclusion Interest Groups
Apply if you believe your own unique capabilities can contribute to the success of this role and our organization!
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The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).
Equal Employment Opportunity
It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.