People Matter

Sales Support Rep - GS

Volterra

Volterra

Customer Service, Sales & Business Development
Tokyo, Japan
Posted on Tuesday, July 9, 2024

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

Role Overview

Sales Support Rep known internally as Sales Operations Specialist, this sales administration role provides support to approximately fifteen business to business sales professionals whose primary focus, centres around renewing support maintenance contracts for companies ranging from Fortune 500 to smaller institutions. This particular role is an integral part of the equation as they are part of a team of Sales Operations staff which also provides service and support to Service Sales Managers as well as other cross-functional teams. The role is expected to problem solving and self-start while managing a variety of requests and tasks.

Sounds interesting? Read On!

What You’ll Do

Service Contracts

  • Create renewal quotes based on existing renewal data and verify accuracy of estate and service dates prior to submitting the quote to the sales team, quotes enrichment:
    • Auto renew quotes: Oracle, RVR, SalesForce.com (SFDC)
    • Record and book said service via CRM and procurement system
    • Review, creation and submission of Booking Forms
  • Data governance
    • Manages the contract replacement/termination process from start to finish
    • Sites and units moves, change of EU, credits request, service terminations
  • Ad-hoc Support to renewal Ops and Sales teams (backfill when needed)
  • Responsible for upholding F5’s Business Code of Ethics and for promptly reporting violations of the Code or other company policies
  • Perform other duties as assigned.

Data Quality

  • Validation of accuracy of installed base report, data mining and troubleshooting
    • Overlapping contract report
    • RMA checks and replacements
  • ServiceNow requests
  • Out of the box renewals
  • Data analysis in SFDC

Processes

  • Documentation, implementation and training
  • Communication with other theaters
  • Manage and utilize resources to ensure the most up to date processes and policies are followed while identifying areas of waste, developing and driving process improvement

What You’ll Bring

  • 3 years’ Professional experience in customer service and order entry, working in a high volume, fast-paced environment
  • Demonstrated ability to multi-task and handle a significant amount of detail while maintaining consistently accurate output
  • Highly organized and detailed oriented
  • Advanced knowledge of Microsoft Office Suite with a focus in Excel
  • Bachelor’s Degree or equivalent work experience preferred
  • Strong verbal and written Japanese communication skills essential, and conversational English skills.
  • Experience with Oracle and/or Salesforce.com is required for this role
  • High tech experience is a plus

What You’ll Get

Apply if you believe your own unique capabilities can contribute to the success of this role and our organization!

#LI-SP5

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).

Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.