IT Service Manager
Volterra
This job is no longer accepting applications
See open jobs at Volterra.See open jobs similar to "IT Service Manager" Khosla Ventures.At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.
Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.
Job Title: Service Manager – Configuration and Reliability Management
At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.
Life at F5 is never dull. We are constantly identifying industry trends and disruptions, then innovating to get ahead of future customer needs-creating application services that help the world’s leading organizations deliver their critical business apps faster and with the highest levels of flexibility, security, performance, and support.
But our success isn’t driven solely by what we do. We also care deeply about how we do it. At F5, our culture is how we live, every single day. And it’s producing outstanding results-not only for our customers, but also for our employees. We understand that your life is about more than just work, so we’re committed to a culture that supports your whole life.
Job Description
We are seeking a highly skilled ITSM professional with proven experience in both process management and functional management of ITSM practices
In this role you will own not only the assigned practice areas, but the functional processes within the practice.
This role is key to our ITSM implementation efforts!
What will you do?
Assume complete ownership for designing, documenting and implementing processes within your practice area
Lead effort to align your practice area to the Service Management Framework
Assure proper configuration of ITSM tooling to reflect the documented processes
Play a significant role in long-term planning, including operational excellence
Develop and implement training in your specific practice area
Negotiate and manage metrics and measurements relevant to your practice areas
Lead meetings and ceremonies across Technology Services and aligned business units
Monitor and drive security compliance in accordance with standards, policies and procedures
Knowledge, skills and abilities:
Deep ITSM Framework experience and knowledge in various ITSM methodologies such as ITIL, COBIT, Agile, SIAM, Etc.
Strong communications skills
Excellent social, planning, documentation, organization, and problem-solving skills
Ability to work directly with internal customers at all levels to assure compliance with practice objectives and measurements
Project management skills, ability to coordinate multi-functional resources influentially
In-depth knowledge of ServiceNow and other ITSM tools and applications
An understanding of enterprise IT systems such as O365, Email, DNS, Active Directory, Public Cloud, TCP/IP, Server/Storage, and Database Technologies as well as exposure to a wide variety of technical products and issues
Knowledge & experience across the whole spectrum of IT-related functions: network infrastructure, datacenter operations, business applications development & support, etc.
Specific experience in managing an ITSM Practice in Configuration as well as Reliability/Observability Management
How do you qualify?
Bachelor's degree or equivalent ITSM Management work experience
Technical certifications desirable
10+ years ITSM Management at the enterprise level required
8+ years leading a Configuration Management and Reliability/Observability Management practice
#Remote
#Hybrid
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.Phishing Alert
Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Yello/Workday (ending with f5.com or @myworkday.com).
Equal Employment Opportunity
It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws.This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates.Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job.Request by contacting accommodations@f5.com.
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).
Equal Employment Opportunity
It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.
This job is no longer accepting applications
See open jobs at Volterra.See open jobs similar to "IT Service Manager" Khosla Ventures.