People Matter

Technical Account Manager

Volterra

Volterra

IT, Sales & Business Development
Kuala Lumpur, Malaysia
Posted on Tuesday, June 11, 2024

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

Role Overview:

F5 is looking for a Technical Account Manager, to be based in Malaysia, who is eager to help protect our customers from malicious and automated attacks. This individual must have the ability to earn the respect and trust of each customer through knowledge and understanding of service delivery and how this fits into our customer’s overall environment. You will review unique business and technical project parameters and define a successful solution for the implementation and integration of the F5 Distributed Cloud Bot Defense and other security services. A successful candidate must be action oriented, capable of independently solving complex technical problems and able to communicate clearly and effectively to both technical and business audiences..

A successful candidate must be action oriented, capable of managing projects and able to communicate clearly and effectively to both technical and business audiences.

What you will do:

  • Project manage the installation and integration of F5 Distributed Cloud Bot Defense and other security services for Fortune 500 companies.
  • Proactively anticipate customer needs and facilitate project success
  • Act as the primary representative between our customers and F5 Professional Services
  • Develop and implement best practices for program/project management, communication artifacts, reporting, and capability improvements.
  • Develop models for resource planning and consumption as well as key performance metrics for project/program success.
  • Communicate effectively; organise and juggle priorities; solve problems and make decisions that are right for customers; build teams and relationships
  • Contribute to the development of standardized processes and best practices to ensure continuous improvement in the efficiency and effectiveness of the deployment process.
  • Contribute active learnings from the field towards internal knowledge building.

What you will bring:

  • Bachelor’s degree in Computer Science, Computer Networks, Information Systems, or a related engineering discipline OR equivalent industry work experience.
  • 8 Years of system integration in complex environments preferably in the software/cybersecurity industry.
  • Strong technical networking background and experience.
  • Experience in a technical role involving web operations, incident response, customer support, system monitoring, or a similar role
  • In depth technical expertise in one or more of the following areas: Data center networking, CDN, Application delivery controllers, Web Application Firewalls and load balancers.
  • Understanding of TCP/IP, HTTP, HTML, Javascript, CSS and other technologies involved in delivering sophisticated web services.
  • A customer-centric attitude and the ability to communicate well at all levels of an organization
  • Strong communication, customer relationship, and project management skills.

#LI-YO

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).

Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.