At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

POSITION SUMMARY:

Primary areas of focus:

Marketing automation and email best practice implementation and daily operations across AMER, EMEA and APCJ. The Marketing Operations Specialist implements all incoming and outgoing Marketo program requests globally, including but not limited to: event program builds (emails and landing pages), webinar program builds, landing pages for digital activities, landing page customization (HTML, CSS, custom scripting) nurture engagement program builds, and program master management. The role is also responsible for database management tasks including lead imports, image library maintenance and data governance.

He or she works closely with the global operations manager, database administrator and regional operations managers, to ensure projects are managed and delivered to stakeholders within the Service Level Agreement (SLA) while maintaining quality and brand consistency.

PRIMARY RESPONSIBILITIES:

Project manages email campaigns and nurture streams ensuring adherence to standards and best practices, which enable email campaign performance reporting and optimization.
Partners with regional marketing managers to develop and implement landing pages, email and nurture campaigns in multiple countries and languages.
Manages the marketing operations project intake queue to ensure timely response to stakeholders
Delivers projects according to the SLA
Manages proofing cycles with regional marketers to ensure quality delivery of projects
Become an expert in the F5 brand to ensure email consistency, suggesting copy edits when necessary
Commitment to regular database maintenance and hygiene efforts in coordination with the global database administrator
Periodically reviews and suggests refinements to the campaign intake processes, project triaging and production line to ensure maximum efficiency.
Develops and publishes project tracking status reports
Creates project specifications and documentation in the project management tool including scope of work, print specification, functional requirements, wireframe and service level agreements as required.
Minimizes exposure and risk on a project.
Manages translation requests with translation vendor when necessary
Resolves and/or escalates issues in a timely fashion.
Collects input from internal customers and external partners to determine resource needs and project requirements.
Partners with manager to manage and communicate status of email campaigns, their priorities and delivery timelines.
Manages multiple email campaigns simultaneously.
Understands key business processes, documents process flows when necessary and initiates new developments based on industry best practices.
Responsible for upholding F5’s Business Code of Ethics and for promptly reporting violations of the Code or other company policies.

QUALIFICATIONS:

2+ years in marketing automation platform (Marketo required)
2+ years in CRM platform (Salesforce preferred).
Bachelor's degree.
1+ years in demand generation, analytics reporting (Tableau preferred) and AEM Landing page build.
Experience in project management tools (Wrike, ServiceNow, Slack or the alike).
Understanding of CSS, HTML.
Strong written and verbal communication skills.
Proven experience in creating documentation in support of marketing department objectives and measurement.
Ability to problem solve and troubleshoot. High level of professionalism, customer orientation, energy and sense of passion toward the application of technology in business.
Experience working in a marketing or advertising environment required.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

Duties are performed in a normal office environment while sitting at a desk or computer table
Duties require the ability to utilize a computer, communicate over the telephone, and read printed material
Duties may require being on call periodically and working outside normal working hours (evenings and weekends)
Duties may require some travel to trade shows

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).

Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.

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