Tier-III Enterprise Network Engineer
At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.
Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.
F5 is growing! Do you want a job you love? To have a career that provides you with the opportunity to join the global leader in advanced application traffic manager as a member of our top-tier support organization?
Our Enterprise Network Engineering (ENE) team consists of talented engineers who are trusted both internally and externally to bring sound analyses to bewildering problems, delivering sophisticated and comprehensive solutions. You will break the mold!
***This is position is located in Guadalajara, Mexico and we prefer you to work in the office 30-days per quarter in the office.
The traditional lines between network engineering, system administration, and application development are blurring with today's abstracted environments, and you will apply your expertise in each of these to make advanced technology work.
When not solving customer support issues, you may be involved in mentoring, building tools to improve both the organization, and troubleshooting processes, creating or contributing to training to spread knowledge throughout the business, and investigating new technologies.
We'd like to see you display your passion for solving problems, leveraging technology in creative ways to accomplish goals, and sharing knowledge with others. You'll be cool under pressure, a master of carefully disentangling and solving the most complex of mysteries, and always looking for opportunities to improve the way things work.
When faced with the unknown, an ENE's first response is "Challenge Accepted."
What will you do?
Provide Tier-3 support for F5 Global Services.
Take ownership of issues and drive them to resolution.
Handle technical issues of any complexity with minimal supervision.
Appropriately manage time and customer issues based on issue severity and business needs.
Develop creative solutions to problems and prove them out in a lab environment.
Solve the unsolvable. Thrive on attacking complex technical challenges that can span the OSI model into application behavior and software/hardware interactions.
Direct interaction with Product Development group on behalf of all external organizations and customers.
Work with Product Development and Product Management to ensure products are implemented in ways that meet customer requirements.
Participate in knowledge-share via documentation creation, training, and mentoring.
Spend about 70% working on escalations (customer issues), and 30% working on other departmental projects.
BIG-IQ: Support for Centralize Management Product and underlying components that work in conjunction with BIG-IP.
LTM: Provide support for the core TMOS platform and components BIG-IP LTM , spanning networking layers and complex software/hardware interactions.
Skills, attributes and experience we'd like to see:
Containerizing & Clustering: Compose, Docker, Dockerfiles, ECS, Helm, Kubernetes, Nginx, Vagrant
Configuration Management: Ansible, Chef, Cloudformation, Pipeline, Puppet, Jenkins, SaltStack, Terraform
CI/CD Implementation: Circle CI, GitLab, Jenkins, Mule, Spinnaker
NoSQL: Cassandra, ElasticSearch, Kafka, MongoDB, Redis
Open Source Database: Cassandra, CockroachDB, CouchDB, MariaDB, MongoDB, MySQL, MSSQL, Neo4j, PGAdmin, PostgreSQL, RDBMS, Redis, RethinkDB, SQLite
Deep conceptual knowledge of the architecture of software and networking protocols; why things are designed the way they are.
Expertise in Linux System’s Administration
Feel at home in a *nix CLI environment.
Expert technical knowledge of and experience troubleshooting TCP/IP networks
Detailed protocol analysis using tools such as tcpdump, tshark, and Wireshark.
Experience using tools such as Fiddler, HttpWatch, Burp Suite, socat, and netcat.
Packet manipulation and crafting using tools such as hping, scapy, and iptables.
Traffic generation and replay using tools such as apachebench and tcpreplay.
Comfortable with the layers of abstraction present in virtualization, encapsulation, and clustered computing environments.
Familiarity with a wide variety of networking topics.
Undaunted by unknown technologies / quickly capable of coming up to speed on modern technologies.
Strong interpersonal and presentation skills, both oral and written. Must be able to articulate deeply complex technical topics to customers, peers, and non-technical personnel in understandable manners.
Ability to defuse complicated technical and political situations with enterprise customers
How do you qualify?
Provide 8+ years of relevant work experience in supporting product
Strong knowledge of Scripting and JSON PATH
Excellent Written Communication Skills
Version Control systems: GitHub
Strong knowledge of Docker, Kubernetes, RedHat OpenShift
Strong knowledge in one of the following programming languages (e.g. Python, Go, C, )
Degree in Computer Science or related field (or Equivalent work experience)
Kubernetes, Docker, RedHat OpenShift Certifications is an advantage
Training & presentation skills experience is an advantage
Strong/Expert knowledge in any of the following: Switching and Routing
TLS / SSL, IPsec, and cryptography
HTTP, HTTP/2, SPDY
Tiered application architectures
Physical Demands and Work Environment
Duties are performed in a normal office environment while sitting at a desk or computer table. Duties require the ability to utilize a computer, communicate over the telephone, and read printed material.
Duties may require being on-call periodically and working outside normal working hours (holidays, evenings, and/or weekends).
Duties may require the ability to travel via automobile or airplane, up to 10% of time.
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Yello/Workday (ending with f5.com or @myworkday.com).
Equal Employment Opportunity
It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting firstname.lastname@example.org.