People Matter

Sales Operations Support Rep - GS

Volterra

Volterra

Customer Service, Sales & Business Development, Operations
Seattle, WA, USA
Posted on Wednesday, January 24, 2024

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

Our Employees

Are valued and empowered, collaborative and team oriented, innovative in their approach and enthusiastic about their work. They are dependable, trustworthy, and open with an elevated level of integrity. They value diversity, are inclusive and are committed to a global mindset.

Position Summary

The Sales Operations Support Representative plays a critical role in supporting approximately 20 Inside Sales Account Managers within the Global Services Division. This position is essential for the renewal of various maintenance contracts and subscription offerings across a diverse clientele. The representative enhances sales strategy effectiveness and ensures efficient process execution.

Key responsibilities include collaborating with Service Sales Managers and multiple departments, addressing a wide range of requests, and maintaining smooth sales operations. The role demands strong critical thinking skills and an independent, proactive work approach.

Primary Responsibilities

  • Booking Management: centers on rigorously reviewing and validating the booking order process, ensuring accuracy and adherence to compliance standards. This role involves a detailed examination of contracts and efficient coordination with stakeholders, coupled with the precise handling of Booking Forms, to maintain process integrity and timeliness.

  • Research Support: is pivotal in assisting renewal sellers, focusing on creating ad-hoc reports and conducting necessary deal research. This role is dedicated to supplying specific, timely information and insights, enabling sellers to concentrate on efficiently closing deals and meeting client needs.

  • Training Development: involves designing and conducting training sessions as needed, in line with management directives, to enhance team skills and knowledge. These targeted sessions focus on vital areas such as product knowledge, sales techniques, and best practices, ensuring the team remains updated and proficient. This role requires responsive planning and adapting training content based on evolving needs and feedback for continual improvement.

  • Process Optimization: this role entails managing resources effectively and continuously refining processes and policies. This includes identifying inefficiencies and spearheading initiatives to enhance operational effectiveness, ensuring the organization stays agile and efficient.

  • Other Key Responsibilities: This role encompasses a range of essential tasks to support team operations. These include managing the team's email inbox, ensuring timely and organized responses to communications; overseeing case management to resolve issues effectively; coordinating site moves to facilitate smooth transitions; and maintaining the team's Confluence resource page to ensure it provides up-to-date and useful information. These activities are crucial for maintaining operational efficiency and team cohesion.

  • Additional Responsibilities: Execute other duties as necessary, demonstrating flexibility and adaptability to changing business needs.

Knowledge, Skills, and Abilities

  • Expertise in Microsoft Office Suite: Candidates must possess a mastery of Microsoft Office Suite, including PowerPoint, Excel, and Outlook. This is crucial for effective data visualization, spreadsheet management, and efficient email communication.

  • Familiarity with Specialized Software: Experience with CRM software such as Oracle and Salesforce are highly valued. This experience contributes to efficient customer relationship management, enhancing team coordination and client satisfaction.

  • Exceptional Communication Skills: Superior written and verbal communication skills are required. This is essential for effective team collaboration and maintaining strong interpersonal relationships within the team.

  • High Attention to Detail: The role demands meticulous attention to tasks such as data entry, information verification, and document review. This precision is vital for maintaining the high standards of quality and accuracy expected in our team operations.

  • Team Player Attitude: A critical skill for this position is being a strong team player. The candidate should demonstrate the ability to collaborate effectively with colleagues, contribute positively to team dynamics, and support team goals alongside individual responsibilities.

Qualifications

  • A minimum of three years of professional experience in customer service and order entry, ideally gained in a high-volume, fast-paced setting.

  • Proven ability to multitask effectively and manage a large volume of detailed work while consistently producing accurate results.

  • A bachelor’s degree or equivalent professional experience is preferred.

  • Experience in the high-tech industry is considered a valuable asset.

Physical Demands and Work Environment

Job may be performed on-site at a customer facility or data entry, or in an office environment sitting at a desk or computer table. Duties require the ability to utilize a computer keyboard, communicate over the telephone, and read printed material. Duties may require the ability to travel via automobile and airplane and may require being on call periodically and working outside of normal working hours. (Evenings and weekends).

Our Values

At F5, we live and breathe our core values, Excellence, Integrity, Collaboration, Customer Dedication, Profitable Growth, Innovation, Employee Success, and Diversity. We help each other achieve our goals, value the diversity of ideas different backgrounds can bring, emphasize teamwork over rock-stars, work hard and most of all have fun.

We offer work/life integration programs like Freedom to Flex, dynamic employee inclusion groups, paid maternity/paternity leave, tuition assistance for professional development, a comprehensive mentoring program, rewards/recognition, and so much more. At F5, we truly do help each other thrive and it shows: F5 has been named one of the “World’s Most Admired Companies” by Fortune magazine for the past two years.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

The annual U.S. base pay range for this position is: $59,333.00 - $88,999.00

F5 maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, geographic locations, and market conditions, as well as to reflect F5’s differing products, industries, and lines of business. The pay range referenced is as of the time of the job posting and is subject to change.

You may also be offered incentive compensation, bonus, restricted stock units, and benefits. More details about F5’s benefits can be found at the following link: https://www.f5.com/company/careers/benefits. F5 reserves the right to change or terminate any benefit plan without notice.

Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Yello/Workday (ending with f5.com or @myworkday.com).

Equal Employment Opportunity