Enterprise Network Engineer-Security
At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.
Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.
We are a group of dedicated engineers who are trusted both internally and externally to bring sound analyses to bewildering problems, deliver sophisticated and comprehensive solutions. We foster strong technical relationships with our Security Engineering Services customers and partners.
You will break the mold; the traditional lines between network engineering, system administration, and application development are blurring with today's abstracted environments, and we are excited to see you apply your expertise in each of these to make sophisticated technology work!
When not solving customer support issues, you may be involved in mentoring, building tools to improve both the organization and troubleshooting processes, crafting or contributing to training to spread knowledge throughout the business, and investigating new technologies.
You'll show us your passion for solving problems, leveraging technology in creative ways to accomplish goals, and sharing knowledge with others. You'll be cool under pressure, an authority in carefully disentangling and solving the most sophisticated of mysteries, and always looking for opportunities to improve the way things work. When faced with the unknown, your first response to us is "Challenge Accepted!"
We'll have you work on the following:
Act on customer concerns on technical contact for assigned customers (Provide Tier-3 support for F5 P+ Team)
Take ownership of issues, and drive them to resolution.
Handle technical issues of any complexity with minimal direction.
Appropriately handle time and customer issues based on issue severity and business needs.
Develop creative solutions to problems, and prove them out in a lab environment.
Solve the unsolvable. Thrive on pursuing complex technical challenges that can span the OSI model into application behavior and software/hardware interactions.
Direct interaction with Product Development group on behalf of all external organizations and P+ customers.
Work with our Product Development and Product Management teams to ensure products are implemented in ways that meet customer requirements
Partner with Premium Plus team to ensure consistent support experience and messaging from the F5 Service Delivery Organization
How do you qualify?
Showcase 8+ years’ experience in a senior technical support role, working with relevant technologies
Demonstrate a level of knowledge of supported F5 product
Demonstrate experience and expert-level knowledge with enterprise architectures
Strong understanding of Telco/Mobile Carrier Service Provider Networks (Service Provider experience or equivalent)
Other areas you'll cover:
Show us your experience in supporting multi-cloud solutions in container environment (Kubernetes).
Experience in customer-facing positions. Demonstrate an ability to articulate and transfer sophisticated ideas to a wide audience through both verbal and written communication
Red Hat Certified Engineer - RHCE - a strong plus
Deep understanding of TCP/IP protocols and the OSI model
- Advanced Protocol knowledge (TCP/UDP/SCTP/GTPcV2)
- YAML, JSON/JSONv5 (https://json5.org/)
- REST-ful APIs
- Telco Experience
- Red Hat OpenShift
- Red Hat Enterprise Linux
- BIG-IP LTM/GTM/AFM/ASM
- Cloud Experience: AWS/GPC/Azure/Etc.
- Routing: BGP/VXLAN
- Languages/Scripting: BASH, Python, Go, NodeJS
Physical demands and work environment:
- Duties are performed in an office environment while sitting at a desk or computer table.
- Ability to utilize a computer keyboard
- Communicate on the telephone via headset
- Ability to read material on computer monitor
- Ability to read printed material
- This role may be required to work outside of core business hours, including early morning, late evening, overnight, weekends, and/or holidays as needed
- Some travel will be required (5%-10%)
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.The annual U.S. base pay range for this position is: $107,180.00 - $160,770.00
F5 maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, geographic locations, and market conditions, as well as to reflect F5’s differing products, industries, and lines of business. The pay range referenced is as of the time of the job posting and is subject to change.
You may also be offered incentive compensation, bonus, restricted stock units, and benefits. More details about F5’s benefits can be found at the following link: https://www.f5.com/company/careers/benefits. F5 reserves the right to change or terminate any benefit plan without notice.
Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Yello/Workday (ending with f5.com or @myworkday.com).
Equal Employment Opportunity