At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

At F5 Global Services (GS), we're introducing a new Center of Excellence program to produce repeatable, scalable, cost-effective, and objectively excellent creation, implementation, and management of Support and Services Offers for all products! We seek analytical and creative individuals who enjoy exciting opportunities to innovate, measure, and improve our processes, inter-organizational relationships, and work methods.

The GS Center of Excellence Product Advisor establishes, maintains, and improves the working relationship between the Global Services organization and the Product Group. The role serves as a two-way subject matter expert between Global Services and the Product Group. For Global Services, the position will be a subject matter expert on the Product Group's portfolio, staff, priorities, and processes. For the Product Group, the role will be the primary point of contact when partnering with Global Services on Release Readiness projects, inter-organizational process improvements, requirements exchange, and new service development and implementation.

The role of the Product Advisor involves eliciting, analyzing, and documenting Services requirements and effectively communicating them to stakeholders. They are responsible for managing requirement changes to ensure that delivering the solution adds maximum value. To accomplish this, they conduct interviews, facilitate workshops, and collaborate with Service delivery teams and Product Management to analyze requirements. Product Advisors deeply understand and future-state processes, related data, and systems to outline the consequences of making a business change to address a specific need. They are skilled at using analytics tools and metrics to assess and validate if a solution will fulfill requirements and deliver the stated business benefits.

General Responsibilities

Design, build, and maintain the project plan, including scope, schedule, budget, dependency, and risk management
Advocate for supportability, quality, and customer experience throughout product planning and development
Manage the gathering of project requirements and project scope in a holistic manner across multiple teams and business functions
Monitor progress in execution and design a recovery strategy if the project deviates from the baseline plan
Assemble and publish effective status reports to serve a variety of audiences, from project team members to executives
Design and deliver executive-level presentations to support the governance process for Product Lifecycle Management (PLM)
Conduct retrospectives during and at the end of projects to support process, policy, and tool-set improvements
Collaborate with peers, managers, and team members across the organization to solve problems, drive continuous improvement, and coordinate actions
Ability to understand desired business functionality and translate it into documented application requirements
Ability to create compelling business cases with accurate cost and effort estimations
Advanced knowledge of business analysis best practices, including documentation requirements for large bodies of work
Perform other related duties as assigned

Responsibilities to Global Services

Global Services to Product Group operational efficiency
Subject Matter Expert on assigned Product Group(s)
Align and coordinate communications and execution across Global Services workstreams
Advocate for Global Services functional and non-functional requirements
Coordinate development and implementation of new Support and Services Offers
Partner with Global Services workstreams to establish success metrics
Synthesize objectives into strategies and execution plans
Execute Release Readiness projects for assigned Product Group(s)
Identify potential risks or issues and work with workstream leads to build and implement mitigation and resolution plans

Responsibilities to Product Group

Product Group to Global Services operational efficiency
Subject Matter Expert on Global Services teams, offers, and key decision-makers
Product/Release intake
Represent Global Services in cross-functional meetings
Report out on Global Services product lifecycle stage-gate readiness
Identify potential risks or issues and work with Product Management to build and implement mitigation and resolution plans

Knowledge, skills, and abilities

Ability to communicate effectively across written, verbal, and presentation formats to a variety of audiences, from project team members to Executives
Ability to develop a project schedule using work-breakdown techniques that lead to a defined critical path
Ability to use either Waterfall or Agile methods to manage projects, which may comprise both software and hardware
Ability to design and document a project charter that includes scope, schedule, budget, and risk management plan
Able to apply critical thinking techniques to analyze problems, develop solutions, build resource forecasts, or manage risk
Ability to understand desired business functionality and translate it into documented application requirements
Ability to create compelling business cases with accurate cost and effort estimates
Advanced knowledge of business analysis best practices, including documentation requirements for large bodies of work
Ability to lead through influence to drive both the team and program forward
Ability to manage and facilitate team meetings and initiatives to effectively develop plans and achieve goals
Desired: Strong working knowledge of technology companies and the interplay between Marketing, Product Development, Manufacturing, Customer Support, Sales and Professional Services
Expertise in the use of standard tools for project and portfolio management, such as MS Project/MS Project Server
Desired: Experience using Azure Dev Ops, Confluence, and/or Jira
Strong team orientation with the ability to listen, organize, and champion key initiatives and projects
Flexible, self-motivated, a standout teammate, and able to work independently and lead others on projects
Excellent communication skills with a demonstrated history of clean, concise written and verbal updates
Willing to travel up to 20% of the time

Qualifications

Typically requires a minimum of 5 years related experience with a Bachelor's degree or three years and a Master's degree or equivalent work experience
PMP certification with accompanying experience managing projects to a successful conclusion
Agile / Scrum Master Certification
3+ years of direct or related experience in program management
Experience working with a geo-dispersed team

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

The annual U.S. base pay range for this position is: $163,128.00 - $244,692.00

F5 maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, geographic locations, and market conditions, as well as to reflect F5’s differing products, industries, and lines of business. The pay range referenced is as of the time of the job posting and is subject to change.

You may also be offered incentive compensation, bonus, restricted stock units, and benefits. More details about F5’s benefits can be found at the following link: https://www.f5.com/company/careers/benefits. F5 reserves the right to change or terminate any benefit plan without notice.

Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Yello/Workday (ending with f5.com or @myworkday.com).

Equal Employment Opportunity

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