At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

Role Overview:

We are looking for Technical Account Manager, who is eager to help protect a portfolio of Global 2000 websites from malicious and automated attacks. This individual must have the ability to earn the respect and trust of each customer through knowledge and understanding of service delivery and how these fits into our customer’s overall environment. You will review unique business and technical project parameters and define a successful solution for the implementation and integration of the Enterprise Defense and Anti-Fraud solutions. A successful candidate must be action oriented, capable of independently solving complex technical problems and able to communicate clearly and effectively to both technical and business audiences.

Sounds interesting? Read on!

What You’ll Do:

Project manage the installation and integration of our Security as a Service solution for Fortune 500 and Global 2000 companies
Proactively anticipate customer needs and facilitate project success
Act as the primary representative between our customers and internal stakeholders
Develop and implement best practices for program/project management, communication artifacts, reporting, and capability improvements
Develop models for resource planning and consumption as well as key performance metrics for project/program success
Communicate effectively; organize and juggle priorities; solve problems and make decisions that are right for our customers; build teams and relationships
Contribute to the development of standardized processes and best practices to ensure continuous improvement in the efficiency and effectiveness of the deployment process

What You’ll Bring:

Bachelor’s degree in Computer Science, Computer Networks, Information Systems, or a related engineering discipline OR equivalent industry work experience
6+ years of system integration in complex environments preferably in the software/cybersecurity industry
Strong skills and experience with F5 WAFs and DDoS
In depth technical expertise in one or more of the following areas: Data center networking, CDN, Application delivery controllers, Web Application Firewalls, and Load balancers
Strong technical networking background and experience. Good understanding of TCP/IP, HTTP, HTML, JavaScript, CSS and other technologies involved in delivering sophisticated web services
Experience in a technical role involving web operations, incident response, customer support, system monitoring, or a similar role. A customer-centric attitude and the ability to communicate well at all levels of an organization
Strong communication, customer relationship, documentation and project management skills
Be able to read, write and speak English and Mandarin fluently

What You’ll Get:

Hybrid working mode
Career growth and development opportunities
Recognitions and Rewards
Employee Assistance Program
Competitive pay, comprehensive benefits, and cool perks
Culture of Giving Back
Dynamic Diversity & Inclusion interest groups

Apply if you believe your own unique capabilities can contribute to the success of this role and our organization!

#LI-VR

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Yello/Workday (ending with f5.com or @myworkday.com).

Equal Employment Opportunity

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