Enterprise Account Engineer
At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.
Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.
Come partner with our customers on their multi-cloud journey and support our most sophisticated technologies! You'll find your time investigating issues and developing deep skills across the entire technology stack: TCP, HTTP, SSL, Linux administration, Docker containers, Kubernetes, REST APIs, automation, application security, and a whole lot more.
Show us your passion for solving problems, learning new technologies, and sharing knowledge with others! We want to see you perform under pressure, carefully disentangle and tackle the most complex of mysteries, and always looking for opportunities to improve the way things work.
What will you do?
Provide our customers crucial guidance through their multi-cloud transformation, resolving the most sophisticated technical problems and helping them realize all the benefits of F5 Application Services across multiple cloud environments.
As a trusted advisor you will provide both internally and externally sound analyses and solutions to challenges our customers are facing with our products
Lead multiple technology challenges, prioritizing by customer and business needs.
Resolve customer issues and build knowledge for use by customers, peers, and product development.
Collaborate with others in resolving technical issues. Reproduce issues in a lab environment and solve the unsolvable!
Optimally run case escalations to Tier 3 resources while maintaining customer communications.
Knowledge, Skills and Abilities
Ability to focus on overall customer satisfaction and a complete customer experience.
Ability to lead the resolution outcomes of customer’s complex technical issues, with minimal direction.
Working with our newest products and technologies, you are curious and have a growth mind set to continuously learn about our products, sub-systems and other technologies affecting customer interactions.
Ability to work with a small experienced global team that is passionate about the customer’s outcomes, helping each other thrive through collaboration with multiple teams and being an owner of the resolution from discovery through documentation for others to utilize.
Strong interpersonal and communication skills, both oral and written.
Must be able to articulate deeply complex technical topics to customers, peers, and non-technical personnel in an influential and understandable manner.
Ability to defuse complicated technical and political situations with enterprise customers.
Be an analytical thinker with show attention to detail.
Ability to optimally relay technical information to customers of varying skill levels, including senior technical customer levels.
Ability to communicate effectively with management on special projects, including project updates, etc.
How do you qualify?
Hold a BS in Computer Sciences (or related degree) or showcase equivalent experience
Provide at least 8 years of relevant work experience
Strong working experience with the following:
Experienced technical knowledge of and experience fixing Linux / UNIX, including but not limited to tools like strace.
Proficient in a *nix CLI environment.
Scripting and/or Automation (eg. Python, Shell scripts, Ansible)
Container platforms (eg. Docker, Kubernetes)
Cloud platforms and infrastructure (eg. AWS/Azure/GCE, Terraform)
Troubleshooting APIs (familiar with JSON and YAML)
Shell environments (eg. Bash)
HTTP + SSL/TLS
Comfortable with the layers of abstraction present in virtualization, encapsulation, and clustered computing environments.
Familiarity with a wide variety of networking topics.
Must be able to read, write and speak English fluently, including technical concepts and terminology. Multiple language skills a plus.
Other skills, talents and attributes that matter:
Familiarity with proxy servers (eg, NGINX)
Database skills (e.g. PostgreSQL, MongoDB, etc)
KCS Practices certification a plus
Certification on any of the following F5 products; LTM, GTM, ASM, APM, and knowledge of additional F5 technologies
Excellent customer communication and advocacy skills
Demonstrated proficiencies with LAN/WAN operations, Network protocols, UNIX or Linux Operating Systems, and/or networking hardware required
Provide experience prioritizing multiple concurrent projects
Exposure to cloud solutions in container environment
Physical Demands and Work Environment
- Duties are performed in a normal office environment while sitting at a desk or computer table. Duties require the ability to utilize a computer, communicate over the telephone, and read printed material.
- Duties may require being on-call periodically and working outside normal working hours (holidays, evenings, and/or weekends).
- Duties may require the ability to travel via automobile or airplane, up to 10% of time.
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.The annual U.S. base pay range for this position is: $96,306.00 - $144,460.00
F5 maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, geographic locations, and market conditions, as well as to reflect F5’s differing products, industries, and lines of business. The pay range referenced is as of the time of the job posting and is subject to change.
You may also be offered incentive compensation, bonus, restricted stock units, and benefits. More details about F5’s benefits can be found at the following link: https://www.f5.com/company/careers/benefits. F5 reserves the right to change or terminate any benefit plan without notice.
Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Yello/Workday (ending with f5.com or @myworkday.com).
Equal Employment Opportunity