People Matter

Business Operations Analyst - SDC Services & Support



IT, Customer Service, Operations
Guadalajara, Jalisco, Mexico
Posted on Saturday, November 11, 2023

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

Position Summary:

F5 Networks Security and Distributed Cloud business owns some of the fastest growing of the company’s products. As a driver of F5’s future growth, SDC is a crucial area of strategic interest for F5. You will join the leadership of SDC as we drive that growth and expand our footprint in the security market.

The Business Operations Analyst supports the business and programmatic activities of the Support and Services Organization, a customer-facing team responsible for delivering a fully managed security service offering for our customers. The business operations team supports these efforts with strategic and operational initiatives that make service delivery ridiculously easy for F5ers and our customers.

This is a highly strategic and analytic role that requires a self-starter capable of operating in an ambiguous world. They will work cross-functionally with services, support, customer success, product, and engineering stakeholders to deliver value for our customers. The ideal candidate must be highly organized, detail-oriented, analytical, a strong communicator, and able to thrive in an uncertain world.

What will you do?

Business and Programs Planning and Strategy

  • Support a team of program managers dedicated to operational excellence through analytical and administrative project-based work

  • Manage and streamline team access request processes for an organization with 250+ team members

  • Drive and implement change across a large organization with several interrelated customer-facing and internal engineering teams

  • Project/program manage operational rhythm-of-business initiatives to increase visibility and awareness of the business and driving change

  • Build and implement an overall structure to track and drive project execution across a portfolio of programs spanning multiple disciplines, including engineering, product, analytics, support, customer success, and services.

To succeed, you will need:

  • Exceptional project and program management skills

  • Deep understanding of business operations with a working knowledge of financial reporting

  • Ability to apply structured thinking to ambiguous and complex problems

  • Flexible and adaptable to adjust quickly to evolving needs

  • Collaborative skills to enable frictionless decision-making

  • Experience leading, owning, and driving sophisticated projects with multiple work streams spanning different businesses and teams

  • Real passion for and proven track record for execution with measurable results in a multifaceted, energizing environment


  • 3-5 years experience in an enterprise software company with solid cross-functional experience, deep business, and technical skill

  • BA or BS in Business Administration or equivalent experience required; Project Management Certification, SQL, and Advanced Excel skills are preferred

Our Values

At F5, we live and breathe our core values, Excellence, Integrity, Collaboration, Customer Dedication, Profitable Growth, Innovation, Employee Success, and Diversity. We help each other achieve our goals, value the diversity of ideas different backgrounds can bring, emphasize teamwork over rock-stars, work hard and most of all have fun.

We offer work/life integration programs like Freedom to Flex, dynamic employee inclusion groups, paid maternity/paternity leave, tuition assistance for professional development, a comprehensive mentoring program, rewards/recognition, and so much more. At F5, we truly do help each other thrive and it shows: F5 has been named one of the “World’s Most Admired Companies” by Fortune magazine for the past two years.

And this dedication to living our culture doesn’t just exist within our offices; it extends into our communities through Global Good initiatives such as employee matching, volunteer opportunities, and the F5 Foundation. Our employees are passionate about making a difference in the world.

This is a once-in-a-lifetime opportunity to become part of a company that’s on the forefront of transformation. And because we know that a more diverse F5 is a more powerful F5, we’re looking for smart, passionate, determined individuals to join us. If you make thoughtful decisions quickly, obsess over your customers’ needs, take ownership of your work (the mistakes as well as the successes), and embrace different perspectives by putting the human first, then we want to talk to you.



The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Please note that F5 only contacts candidates through F5 email address (ending with or auto email notification from Yello/Workday (ending with or

Equal Employment Opportunity