Sr Technical Writer
Volterra
At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.
Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.
We are looking for a skilled Technical Writer to join our formidable team. In this role, you will create customer centric product documentation, including concepts, examples, tasks, and reference information, for F5's growing portfolio of products. The role requires the ability to comprehend and translate complex technologies into easy-to-use content for our customers.
Primary Responsibilities:
Defining content strategy for multiple applications.
Drive the execution of the content strategy for multiple applications by directly contributing high-quality, user-focused technical content and coordinating the efforts of subject matter experts, reviewers, and other writers.
Analyze specifications and product descriptions and recommend the best documentation approach.
Produce a range of deliverables, including concepts and tasks for networking technologies related features, installation instructions, illustrations, video scripts, and more.
Collaborate with key stakeholders and subject matter experts to understand and identify requirements and customer requirements.
Work on multiple, concurrent projects.
Plan, estimate, and track work effort.
Participate in cross functional planning meetings.
Organize and facilitate content review process.
Quickly accustomed to new technical communication tools used to create content.
Participate in internal and external training programs.
Consistently meet commitments.
Perform other related duties as assigned.
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
Knowledge, Skills, and Abilities:
Experience defining content strategy and leading content development projects for new products or for large products that require multiple writers.
Experience influencing or leading diverse, collaborative writing or project teams; mentoring junior writers; and helping team members and stakeholders identify and adapt to changing priorities.
Knowledge of XML authoring and content management tools such as Markdown, XML, Adobe Experience Manager, Topic Based Authoring, and so on.
Knowledge of DITA/XML authoring principles and content management concepts.
Knowledge in Docs as Code concept.
Knowledge of program management methodologies and systems such as Agile and JIRA.
Experience in API documentation.
Knowledge in Web Application, HTTP and Security.
Strong problem-solving skills: ability to make progress with less-than-complete information.
Excellent communication and collaboration skills.
Hands-on experience with networking technologies and related technical documentation – advantage.
Qualifications:
Bachelor’s degree in computer science, or related degree.
10+ years in technical content creation in software/ networking domain.
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Yello/Workday (ending with f5.com or @myworkday.com).
Equal Employment Opportunity