Site IT Manager
At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.
Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.
We are looking for an experienced and highly motivated Site IT Manager to help support our end user services and core services teams. The candidate should have an advanced working knowledge of standard IT processes (ITIL) as well as an understanding of the technical and business implications of IT.
Independently provide comprehensive IT support for the F5 APAC region including production datacenters/systems, voice and data networks and video conference equipment, PCs and workstations, and test/development lab infrastructure. Coordinate extensively with Global TS, APCJ TS and Seattle TS team to ensure consistency of operations and end user support procedures.
They will provide independent and comprehensive IT support for the F5 Office including production datacenters/systems, voice and data networks and equipment, PCs and workstations, and test/development lab infrastructure. The candidate will coordinate extensively with core services, end user services and across all our TS teams to ensure consistency of operations and end user support procedures.
In addition to technical skills, they should be comfortable interacting outside of the TS department with the business. They should have a high degree of business proficiency, professional maturity, and poise.
About the team
Our employees are valued and empowered, collaborative and team oriented, innovative in their approach and passionate about their work. They are reliable, trustworthy and open with a high level of integrity. They value diversity, are inclusive and are committed to a global mindset
About the role
Operations: Deploy, maintain, and execute procedures for highly effective and reliable site IT operations. Will provide direct support to product development, test, and manufacturing sites. Utilize appropriate tools and utilities to facilitate operations monitoring. Administer operations applications, e.g., backups, system monitoring, logging. Initiate action to ensure problems and potential error conditions are promptly and appropriately addressed.
Network: Support Network team as needed to deploy and maintain site network infrastructure to ensure performance and reliability for local LANs, Internet, and corporate WAN connectivity.
PCs/Desktops: Work closely and effectively with Desktop Support team members to provide end user PC support.
IT service: Deliver Quality IT Service and ensure that a quality and consistent service will be delivered to all our internal users; maintains a strong relationship with the regional business leaders to maintain high IT service levels according to defined SLA
IT end to end support: Monitor the IT ticket queue closely and handle tickets timely to ensure process meet our IT SLA,
Compliance: Work with Global IT closely for carrying out standardization activity, ensure full compliance to meet with IT procedures & security policies
Communication: Ensure ongoing communications with regional employees and managers as well as Seattle IT management and staff regarding issues and activities relating to systems operations.
Telecomm: Provide first-level support for telephone operations in multiple offices, including local vendor coordination as needed for adds/moves/changes and system maintenance.
Documentation: Establish & maintain procedures to ensure up-to-date configuration documentation is maintained for production hardware, software, and networks. Document and maintain installation standards & practices. Maintain daily activity, task, and system status information for standard reporting systems & processes.
Equipment: Maintain computer hardware; ensure cleanliness and organization in equipment rooms; verify all equipment and cabling is properly installed for safety, reliability and neatness.
Physical Environment: Coordinate with Global Workplace solutions to ensure that technology is deployed appropriately throughout the office to support day-to-day business functions.
Maintain accurate and updated IT Asset Management inventory. Work with ITAM team in Seattle to produce asset reports and verify inventory regularly.
Vendors: Evaluate and select products & vendors to provide goods & services related to site systems operations. Manage ongoing vendor relationships to ensure adequate support at all locations.
About your technical knowledge:
Responsible for upholding F5’s Business Code of Ethics and for promptly reporting violations of the Code or other company policies.
Performs other related duties as assigned.
Knowledge, Skills And Abilities
Intermediate to advanced Windows 10 skills
Intermediate to advance Mac OS X in the enterprise desired.
Intermediate to advanced VRTX storage, O365, JAMF, MDM, DEP and Windows server Platform skills
Intermediate to Cloud based service, virtualization Technology (VMWare)
Strong intermediate-level to advanced network engineering skills (switches, routers, Aruba, Meraki, BIG-IPs)
Basic hands-on experience with telecommunications equipment (phones, PBX, Zoom Room)
Knowledge of physical plant requirements related to IT/datacenter operations
Capably setup, configure, and troubleshoot PCs, network devices, server equipment, and operating systems.
College degree in a computer discipline, or equivalent applicable experience. Technical certifications highly desirable.
Significant experience working with IT infrastructure, operations, and PCs
Solid written & verbal communications; fluency in English language.
Ability to train and coach the IT desktop support & IT contractor team with guidance and collaboration with other site IT managers
Excellent interpersonal, planning, documentation, organization, and problem solving and IT project management skills.
Ability to act independently and engage internal & external personnel/services to ensure reliable system operations.
Customer service ethic; ability to work directly with end users to help them use computers and solve their problems.
High degree of accuracy and attention to detail in working with production systems is critical.
3 – 5 years of staff management/supervisory experience.
Business travel across APAC sites quarterly
About the working environment
Duties are performed in a normal office environment while sitting at a desk or computer table.
Duties require the ability to utilize a computer, communicate over the telephone, and read printed material.
Duties may require being on call periodically and working outside normal working hours (evenings and weekends).
Duties may require the ability to travel via automobile or airplane, approximately 10% of the time spent traveling.
Job requires the ability to lift up to 50 lbs.
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Yello/Workday (ending with f5.com or @myworkday.com).
Equal Employment Opportunity