People Matter

Senior Change Manager, Technology Services - Idea to Cash



Multiple locations
Posted on Monday, September 25, 2023

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

Why do you want to join our team?

F5 leads the market in building products to make every app run faster, smarter, and safer anywhere. Come work at a place where innovation and teamwork come together to build and support the most exciting missions in the world! You get the adventure and independence of working at a growing Fortune 1000 technology company.

Position summary

F5’s Technology Services team is transforming the way we deliver value to our organization. As a Senior Change Manager, you will partner with the Idea to Cash workstreams (Lead to Quote, Quote & Discount, Order to Cash, etc.) and our business stakeholders across Marketing, Sales, and Finance to realize the value of investments in our technology platforms. You will report to the Senior Directors of Portfolio Management and Idea to Cash Value Stream. You will lead the change management activities to support product releases, drive adoption of our technology platforms, and identity enhancement opportunities to deliver customer value. You will help business stakeholders achieve their strategic objectives and accelerate return on investment.

Primary Responsibilities

  • Own change management strategy and tactics to support the deployment of new technology features to internal stakeholders, external customers, and relevant third parties

  • Execute all areas of change management, including end user identification, change impact assessment, communications planning & execution, training needs analysis & coordination, pre-deployment readiness activities, and post-deployment support

  • Leverage human-centered design principles to anticipate stakeholder needs and continuously evaluate opportunities to improve the customer experience

  • Ensure business readiness prior to the deployment of proof-of-concepts, pilots, and releases of new capabilities, enhancements, or tech health items

  • Manage the collection, analysis, and business review cycle of customer feedback during the post-deployment support phase

  • Own segmentation of customer feedback, collaborate with team members to prioritize issues, and facilitate the triage process with the appropriate stakeholder groups to address the needs of impacted end users

  • Identify opportunities to generate end user awareness of new processes, tools, and technology enhancements to minimize business disruption

  • Drive adoption by developing tailored change plans, identifying potential roadblocks, and providing prescriptive recommendations to accelerate value realization

  • and understand the most relevant features / functionality for specific business users

  • Assist end users with supplemental communications, training, and support

  • Collaborate with key team members (e.g., Value Stream Lead & Solution Owners) to manage synergies and/or interdependencies across workstreams to deliver change activities in a holistic manner that minimizes impact to end users

  • Support the establishment of a change management Center of Excellence across value streams and workstreams to create a standardized, repeatable, and scalable framework to deliver change

Knowledge, Skills, and Abilities

  • Proven expertise in change management and practical experience applying change methodologies (e.g., ADKAR)

  • Ability to proactively address adoption roadblocks and partner with the appropriate stakeholder groups to provide guidance on new processes, tools, and/or system changes

  • Detailed understanding of business operations, including marketing, sales, and finance processes

  • Ability to effectively liaise between business and technical teams

  • Understands key technologies within Idea to Cash (Marketo, Salesforce, Oracle CPQ, Oracle EBS, Oracle RMCS, etc.)

  • Excellent task management skills and demonstrated experience managing multiple deployments with varying degrees of complexity and end user impact

  • Ability to analyze customer feedback, logically prioritize issues, and identify resolutions that address critical pain points

  • Strong analytical skills; able to analyze data to measure adoption and return on investment

  • Knowledge of Agile methodologies

  • Experience participating in Agile ceremonies (e.g., Scrum) and utilizing Agile practices

  • Excellent oral and written communication skills

  • Strong executive presence with ability to influence internal and external stakeholders

  • Effective problem-solving, negotiation, and issue resolution skills


  • 8+ years of experience as a Change Manager, preferably supporting sales, marketing, finance, or other internal support functions

  • 8+ years of experience designing and executing technology centric change management deliverables, including communications, training, business readiness, and adoption activities

  • Has held a change leadership role within a technology environment

  • Has held roles related to business operations, business process improvement, technology enablement, business analysis and/or project management

  • Bachelor’s degree in business, computer science or related field

  • Change management certification (e.g., Prosci) is preferred

  • Practical experience with Marketo, Salesforce, Oracle CPQ, Oracle EBS, Oracle RMCS, and Zuora is preferred

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.


The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Please note that F5 only contacts candidates through F5 email address (ending with or auto email notification from Yello/Workday (ending with or

Equal Employment Opportunity