Systems Engineer - Voice Platforms and Genesys PureCloud Support
At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.
Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.
The Systems Engineer III will ensure the reliability, availability, and scalability of critical voice platforms and support Genesys PureCloud Systems. Systems under the care of a Systems Engineer III must operate effectively and reliably through scalable solutions and complex architectures that encompass modern technologies. You will work closely with technical and non-technical teams within the organization to facilitate the design and implementation of solutions, drive automation initiatives, and monitor and maintain the performance of critical systems.
What You'll Do
Support and maintain technology systems to ensure optimal performance, reliability, and security.
Build and deploy technology solutions translated from user stories and requirements. Manage the system lifecycle from implementation to shutdown and decommissioning.
Scale systems sustainably through mechanisms such as automation and evolve systems by fostering changes that improve velocity. Leverage automation and configuration management to streamline systems administration.
Troubleshoot and resolve complex issues, including systems failures, connectivity problems, and performance bottlenecks.
Collaborate with cross-functional teams to design and implement scalable and robust system architectures.
Evaluate and recommend new solutions, tools, and methodologies to enhance system efficiency, security, and productivity.
Monitor system performance, proactively identify potential issues, generate meaningful reports, and implement preventive measures to maintain system health and uptime.
Conduct performance tuning and optimization activities to maximize system efficiency and response times.
Respond to and help manage incidents. Participate in RCA activities and assist with defining SLOs and SLIs for business stakeholders.
Implement and enforce security best practices to protect our systems, data, and infrastructure against unauthorized access, cyber threats, and vulnerabilities.
Create and maintain comprehensive knowledge bases for system documentation, including standard operating procedures, configurations, and troubleshooting guides, to support end-users' ability to use the systems effectively.
Participate in on-call rotation.
Responsible for upholding F5's Business Code of Ethics and for promptly reporting violations of the Code or other company policies.
Performs other related duties as assigned.
What You'll Bring
Knowledge of at least two of the following technology systems: cloud platforms, SaaS platforms, containerization, and orchestration.
Familiarity with compliance and regulatory guidelines
Understanding cybersecurity principles and best practices.
Demonstrated ability to work both independently and as an integral member of an agile team
Experience with observability tooling, including logging infrastructure, tracing systems, alert definitions, etc.
Proficient communication, planning, problem-solving, troubleshooting, and organization skills
Flexibility to adapt to changing project requirements and timelines.
Knowledge of Avaya CM
Experience with Teams/Zoom phone support
Familiarity with Audio Codes
Knowledge of Genesys PureCloud Preferred
Working knowledge of Syslog, Wireshark, and Sumo Logic.
BS/BA or equivalent work experience
5+ years' experience in Telecommunications or a similar role in a technology environment.
Experience with Power Shell a plus
Hands-on experience with technology systems tools, protocols, and platforms
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Yello/Workday (ending with f5.com or @myworkday.com).
Equal Employment Opportunity