People Matter

Major Account Manager - Charlotte NC



Sales & Business Development
North Carolina, USA
Posted on Tuesday, September 12, 2023

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

**Charlotte NC for the Financial Services vertical**

Position Summary:

This strategic sales position requires in-depth knowledge of how technology is used to enable business goals or overcome business challenges. The position requires strategic thinking/planning and tactical execution of identified business opportunities. Responsible for managing all facets of the relationship with named or large key accounts (of significant strategic importance to the organization) while meeting revenue goals. Maintains contact at relevant levels in the accounts, focusing on the strategic nature of the relationship. Must build and maintain relationships effectively and communicate at all levels. Develops opportunities across the F5 solution portfolio while effectively selling solutions and services using technical, organizational, and customer knowledge to influence and build trusting relationships. Able to partner effectively and tactically with Systems Integrators, large Service Providers, and regional VARs based on need or required value. This is typically an individual contributor role. This is a quota-carrying role.

Primary Responsibilities:

  • Primary point-of-contact for major account/(s) regardless of account’s geographic location. Maintains contact with an account at a high executive level, focusing on the strategic nature of the relationship
  • Sells the organization’s products or services and maintains relationships with existing national named accounts. Responsible for expanding and retaining named accounts while ensuring ongoing customer service
  • Responsible for identifying and qualifying long-term and short-term business opportunities and pro-actively identifying and addressing competitive threats
  • Prepares formal proposals and presentations, presents to all levels of the organization, including executives, leads negotiations, coordinates complex decision-making processes, overcomes objectives to closure, and closes sales in a professional and effective manner
  • Responsible for significant key partner relationship management and development. Facilitate executive-level relationships between the customer, F5, and its partners, including facilitating communication on strategic and tactical issues and maintaining continuity
  • Maintain up-to-date knowledge of industry trends, technical developments, and government regulations that affect target markets
  • Must understand the organization’s business needs, develop application of products and services, and communicate how F5’s technical value-added solutions will address those needs
  • Research and develop lists of potential customers within an organization; regularly follow-up on leads and developing leads, and act to close deals
  • Determine market strategies and goals for each product and service; understanding the strategies, goals, and objectives of named accounts
  • Assume a leadership role in coordinating account strategy and tactics for the sales support team (inside sales, systems engineering, sales management)
  • Assume full responsibility for accurate sales forecasting by demonstrating in-depth knowledge of sales cycles from initial contact through the procurement process, ensure SalesForce is utilized appropriately and maintained regularly
  • Develop and maintain detailed account profiles, including organizational charts for all accounts to be reviewed by management every quarter
  • Develops strategy for sustained management and success of the business and coordinates resources to ensure goals are met
  • Partner with internal and external teams and channels to develop innovative technical solutions to maximize F5´s footprint and Customer-dependent account
  • Responsible for upholding F5’s Business Code of Ethics and for promptly reporting violations of the Code or other company policies
  • Perform other related duties as assigned

Knowledge, Skills, and Abilities

  • Basic negotiation and closing skills
  • Basic solution selling and presentation abilities
  • Basic client interfacing and customer-focused approach
  • Basic Influencing skills
  • Basic selling skills in a complex matrix environment
  • Establish effective use of internal relationships and resources
  • Basic ability to effectively manage time and prioritize workload, develop and manage pipeline and forecasting
  • Ability to provide and work from a home office located within the territory
  • Requires specialized knowledge in networking products, preferably those of F5
  • Experience with Internet-related software or systems


  • 4+ years of direct work experience in a relevant environment
  • BA/BS degree preferred

Physical Demands and Work Environment:

  • Job may be performed on-site at a customer facility or data center or in an office environment sitting at a desk or computer table
  • Duties require the ability to utilize a computer, communicate over the telephone, and read printed material
  • Duties may require being on call periodically and working outside normal working hours (evenings and weekends)
  • Duties require the ability to travel up to 50% via automobile and airplane and may require being on call periodically and working outside normal working hours (evenings and weekends)



The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

The annual U.S. base pay range for this position is: $129,794.00 - $194,690.00

F5 maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, geographic locations, and market conditions, as well as to reflect F5’s differing products, industries, and lines of business. The pay range referenced is as of the time of the job posting and is subject to change.

You may also be offered incentive compensation, bonus, restricted stock units, and benefits. More details about F5’s benefits can be found at the following link: F5 reserves the right to change or terminate any benefit plan without notice.

Please note that F5 only contacts candidates through F5 email address (ending with or auto email notification from Yello/Workday (ending with or

Equal Employment Opportunity