People Matter

Renewals Sales



Sales & Business Development
Tokyo, Japan
Posted on Thursday, August 24, 2023

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

English follows Japanese.







  • 電話やメールを中心に、保守契約更新及び延長の提案営業活動を行う。必要に応じ顧客先への訪問も行う
  • 担当するアカウントに対して、保守契約更新業務を通じてサービス利益を創出し、四半期毎の目標を達成または超過する
  • お客様やパートナー様との関係構築を行い、高い顧客満足を維持する
  • 営業、SEやサポート等の社内関係者と連携し、案件の把握及び管理を行う
  • 契約内容の確認、契約書の作成及び管理を行う
  • SFDCを利用し、正確な情報の維持及び管理を行う
  • F5のサービスの価値訴求や認知向上の為の活動を行う
  • パートナーパフォーマンスプログラムにおける窓口となる
  • その他不随する業務を遂行する


  • IT業界における3年以上の営業関連の実務経験、保守更新営業経験尚可
  • SFDCSAPなど営業支援ツールの使用経験
  • 読み書き聞き取りを含む基本的な英語力

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Life at F5 is never dull. We are constantly creating application services that help the world’s leading organizations deliver their critical business apps faster and with the highest levels of flexibility, security, performance, and support.

Position Summary

We are looking for Renewals Sales Representative to increase our service revenue and awareness. The primary focus will be generating service revenue for maintenance contracts renewal by maintaining contracts and upselling. This role will be working closely with the Sales team to grow F5 services solution to the end users. Our Renewals Sales also provides the services link to the product team in order to maintain and develop the business both from a commercial and solution perspective.

What you will do:

  • Maintain and grow revenue with existing customers by managing current renewals and upselling maintenance

  • Take an account management approach to identify co-termination and reinstatement opportunities
  • Build strong relationships and drive high renewal attach rate with partners and customers
  • Closely work and collaborate with Sales, SE, Support, and other internal teams to ensure complete customer satisfaction
  • Increase awareness of F5 services by educating customers and internal stakeholders
  • Effectively negotiate with customers, defend against competitive pressures, and uncover additional opportunities
  • Be a Single Contact Window for Partner Performance Programs
  • Perform other related duties as assigned

What you will bring:

  • Over 3 years of Sales related experience in IT industry. Renewals Sales experience is a plus
  • Sales force automation tool experience such as SAP or SFCD
  • Goal oriented with excellent numeracy skills and communication skills
  • Ability to work across international boundaries, cultures and possess working knowledge of the IT industry maintenance process
  • Fluent in Japanese and basic English including reading, writing, and healing skills

What you will get:

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Please note that F5 only contacts candidates through F5 email address (ending with or auto email notification from Yello/Workday (ending with or

Equal Employment Opportunity