Sr. Enterprise Applications Analyst
IT
Fremont, CA, USA
USD 110k-140k / year + Equity
Posted on May 29, 2026
Responsibilities
- Provide day-to-day support for business-critical enterprise applications, including NetSuite, MRP, Salesforce, SolidWorks PDM, Propel, Fulcrum, Grafana, and related systems.
- Troubleshoot application issues, user access problems, workflow errors, data inconsistencies, integration failures, and performance concerns.
- Act as the first point of escalation for application-related incidents and service requests.
- Work with business users to understand issues, document requirements, and deliver timely resolutions.
- Coordinate with application vendors, managed service providers, and internal IT teams for advanced troubleshooting and system changes.
- Support applications used in engineering, manufacturing, supply chain, inventory, production planning, quality, finance, and customer operations.
- Assist with systems supporting BOMs, work orders, inventory, procurement, manufacturing execution, product lifecycle management, engineering change orders, and production reporting.
- Support integration and data flow between systems such as ERP, MRP, CRM, PLM, PDM, MES, and reporting platforms.
- Work with engineering and manufacturing teams to improve system reliability, usability, and process efficiency.
- Support NetSuite users across finance, operations, inventory, purchasing, manufacturing, and reporting functions.
- Troubleshoot ERP/MRP-related issues involving transactions, workflows, roles, permissions, saved searches, reports, and integrations.
- Assist with process improvements related to order management, procurement, inventory control, production planning, and financial workflows.
- Support data validation, user training, documentation, and system enhancement requests.
- Support Salesforce users with account, opportunity, case, reporting, dashboard, workflow, and permission-related issues.
- Assist with Salesforce configuration support, data quality, user access, and integration troubleshooting.
- Partner with sales, service, and operations teams to improve CRM adoption and business process alignment.
- Support engineering applications such as SolidWorks PDM, Propel, PLM/PDM platforms, and related product data systems.
- Assist with engineering change management workflows, product records, part data, BOM structures, document control, and release processes.
- Support collaboration between engineering, manufacturing, quality, and operations teams to ensure accurate product and manufacturing data.
- Create, maintain, and troubleshoot reports, dashboards, saved searches, and operational metrics.
- Support reporting platforms such as Grafana and other analytics tools.
- Assist business teams with data extraction, validation, analysis, and visualization.
- Identify data quality issues and work with system owners to improve reporting accuracy.
- Translate business requirements into meaningful reports and dashboards for leadership and operational teams.
- Monitor and support integrations between enterprise applications, databases, APIs, middleware, and reporting systems.
- Troubleshoot failed data syncs, missing records, duplicate data, and integration errors.
- Assist with testing and validation of application updates, workflow changes, and integration enhancements.
- Work with internal teams and vendors to improve automation, reduce manual work, and strengthen data consistency across systems.
- Manage application incidents, service requests, and change tickets using tools such as ServiceNow or similar ITSM platforms.
- Document application configurations, support procedures, business processes, data flows, and troubleshooting steps.
- Participate in application testing, release management, user acceptance testing, and production change control.
- Maintain user guides, training materials, knowledge base articles, and support runbooks.
- Ensure changes are documented, approved, tested, and communicated appropriately.
Enterprise Application Support
Manufacturing, Engineering, and Business Systems Support
NetSuite, MRP, and ERP Support
Salesforce and Customer-Facing Application Support
Engineering and Product Data Systems
Data Analysis, Reporting, and Dashboards
Application Integration and Automation
ITSM, Documentation, and Change Management
Requirements
- • 5-8 years of experience supporting enterprise applications, ERP/business systems, and manufacturing or engineering environments.
• Hands-on experience with platforms such as NetSuite, Salesforce, MRP/ERP, PLM/PDM, SolidWorks PDM, Propel, Fulcrum, Grafana, and reporting/analytics tools.
• Strong understanding of manufacturing, engineering, operations, supply chain, finance, sales, and service business processes.
• Experience troubleshooting applications, integrations, workflows, reporting, data quality, and user access issues.
• Knowledge of ERP, CRM, PLM, PDM, MRP, MES, APIs/integrations, and analytics/reporting tools including SQL, Power BI, Tableau, and Excel.
• Familiarity with manufacturing processes including BOMs, ECO/ECRs, inventory, production planning, quality, and traceability in regulated environments.
• Strong communication, documentation, vendor management, customer service, and problem-solving skills with familiarity in ITIL and change management practices.