People Matter

Field Service Operations Administrator



Posted on Saturday, September 9, 2023
Velo3D is a technology company that provides the industry’s most advanced fully integrated metal 3D printing solution for mission-critical parts.
Some of the most pioneering companies, including SpaceX, Honeywell, and Lam Research, use the Velo3D solution to drive defense innovation, improve aerospace applications, enhance transportation efficiency, and produce critical oil & gas applications.
While conventional 3D printing and traditional manufacturing methods impose strict design and performance limitations, Velo3D supports true design freedom and allows engineers to build the complex parts they need without compromising performance or quality for manufacturability. In our quest to support tomorrow’s innovations, we enable parts to be printed to exact standards of consistency, quality, and repeatability.
Velo3D has been named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2023. For more information, please visit, or follow the company on LinkedIn or Twitter.
Position Overview
The Field Service Operations Administrator assists with service sales orders and work order entry, ensures complete and accurate records following work performed by the service team, maintains Salesforce data, dashboards, and reports, provides updates in field meetings, and plays a supporting role in coordinating field activities. They are responsible for data integrity as an input to critical decision-making.

Near Term Deliverables:

  • Complete classroom training within the first two weeks.
  • Offload administrative functions from service management within the first month.
  • Produce field productivity reports with help from service management in the first quarter.

Essential Functions:

  • Interact with the Customer Service, Operations, and Finance teams on business needs
  • Manage integrity of service data records (asset configuration, cases, work orders, calibrations, and service contracts)
  • Create and maintain reports and dashboards within the Salesforce CRM
  • Navigate bills of material in Agile PLM (Product Lifecycle Management) to ensure accurate part orders
  • Enter parts sales orders in the Netsuite system to assist field service and for upgrades
  • Enter and manage field service work orders
  • Communicate case and work order KPIs (key performance indicators) to management
  • Participate in developing processes, procedures, and documentation
  • Participate in team meetings and other business meetings
  • Other duties as needed or required


  • Required: Associate degree in operations, business, or another applicable field
  • Desired: Undergraduate (bachelor’s equivalent) degree or higher


  • Required:
  • Minimum of 4 years’ experience supporting customer service organizations for complex capital equipment products sold to industrial customers requiring high quality and criticality
  • Experience managing data and creating reports within ticketing systems, CRM, ERP (Enterprise Resource Planning), and PLM software.
  • Advanced Excel skills such as the use of VLOOKUP and pivot tables
  • Desired:
  • Startup experience
  • Military service
  • Experience supporting semiconductor or 3D additive manufacturing equipment
  • Database query skills (SQL)
  • Scripting languages such as VBA or Python

Other Requirements:

  • Working at a desk in an open office environment for extended periods of time
  • High frequency of computer keyboarding
  • High frequency of viewing a computer monitor
  • Other personal protective equipment as applicable
  • WORK ENVIRONMENT: Work is performed remotely or at Velo3D facilities.
About the Company:
Velo, Velo3D, Sapphire and Intelligent Fusion are registered trademarks of Velo3D, Inc. Without Compromise, Flow and Assure are trademarks of Velo3D, Inc.
Our team enjoys excellent benefits including healthcare coverage and 401(K) employer contributions. We believe in transparency and recognizing exceptional efforts through our monthly all-hands meetings and team member appreciation awards.
Our job titles may span more than one career level. The starting base salary for this full-time position is between $55,000 and $90,000. This salary range reflects the minimum and maximum target for this position in the U.S. The actual base pay is dependent upon many factors, such as work experience, job-related skills, related education, work location, and market demands. The base pay range is subject to change and may be modified in the future. In addition to a competitive base salary and a comprehensive benefits package, this position may be eligible for other forms of compensation such as participation in a bonus and equity program, as applicable.
Velo3D provides equal employment opportunities to all employees and applicants for employment without regard to, and prohibits discrimination and harassment based on, race, color, religion, age, sex, national origin, disability, medical condition, genetic information, military or veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.