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Senior Information Developer

Velo3D

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Software Engineering

Fremont, CA, USA

Posted on Thursday, August 17, 2023

Velo3D is a technology company that provides the industry’s most advanced fully integrated metal 3D printing solution for mission-critical parts.

Some of the most pioneering companies, including SpaceX, Honeywell, and Lam Research, use the Velo3D solution to drive defense innovation, improve aerospace applications, enhance transportation efficiency, and produce critical oil & gas applications.

While conventional 3D printing and traditional manufacturing methods impose strict design and performance limitations, Velo3D supports true design freedom and allows engineers to build the complex parts they need without compromising performance or quality for manufacturability. In our quest to support tomorrow’s innovations, we enable parts to be printed to exact standards of consistency, quality, and repeatability.

Velo3D has been named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2023. For more information, please visit velo3d.com, or follow the company on LinkedIn or Twitter.

POSITION OVERVIEW:

The Senior Information Developer plans, develops, writes, updates, and publishes documents and related files critical to the lifecycle of internal and external content. A presence in Velo3D facilities is required to develop information about the products.

NEAR TERM DELIVERABLES – First Year

Develop expertise in hardware and software components of Velo3D products.
Participate in team planning sessions to produce manual content in sync with team timelines.
Update internal and customer-facing manuals as part of a team.
Learn to execute the release process with accuracy and timeliness.

ESSENTIAL FUNCTIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Become familiar with daily operation and routine maintenance activities for the Sapphire family of products.
Learn to use the associated Velo3D applications used to run and monitor the equipment.
Manage several information development projects with some oversight, and with attention to team priorities.
Collaborate with Customer Support personnel, Manufacturing Engineers, Hardware Engineers, and Software Developers when needed to produce and validate content.
Meet with SMEs as needed, to create a doc set that is consistent, accurate, timely, and customer-worthy.
Participate in developing processes, procedures, and documentation as guided by team leads.
Use Velo3D’s existing systems for production release of engineering documents.
Follow Velo3D protocols for security, safety, access, scheduling, and communications.
Communicate daily activities; participate in team and other assigned meetings.
Other duties as needed or required.

EDUCATION

Required: Undergraduate degree from an accredited university, or equivalent experience.

EXPERIENCE:

Required:
4-6 years experience working in an Information Development department (or similar) for products with equipment and software components.
Excellent writing, editing, and technical skills
Knowledge of User Experience principles
Graphics/illustration experience
Experience with project management
Experience with Adobe Creative Suite products (or an equivalent content management system)
Knowledge of how information development fits into product lifecycle
Desired:
Has worked in a manufacturing environment
Shared content repository and version control experience
InDesign expertise
Graphics/illustration expertise
Experience with various content management/authoring systems
Localization experience
Familiarity with Engineering standards for documentation
Familiarity with Git

OTHER REQUIREMENTS:

User focus: The InfoDev organization is only as good as its doc set. Candidates should provide examples of concise, well-written documents that are clear and easy to use. The writer must demonstrate their skills using examples of writing for specific audiences in clear and efficient language, ideally using images, diagrams, and other focus-creating formatting and explain their level of authorship for the examples.
Motivated operator:Deliverables produced on time and of high quality with some oversight. The ideal candidate meets their deadlines.
Effective communicator: Ability to clearly articulate end user content, action plans, work item descriptions. Interviews SMEs verbally and in writing to drive assent.
Attention to details/focus on quality: Quickly develops understanding of information development tools and procedures. Mindful of details and acts with confidence and accuracy. Is dedicated to the process: editing, validation, stakeholder review, and final iterations required to release a quality document to end users. The candidate should describe a typical review and approvals cycle they have worked in with confidence.
Technical aptitude: Learns quickly in a fast-paced environment.
Growth mindset: Adapts to fast-changing conditions with good will. Is dedicated to continuous improvement in work product and processes.
Acts with Integrity & Trust: Acts consistently and in line with a clear and visible set of values and beliefs; is a person to be trusted with confidential matters. Passes all background checks.

PHYSICAL DEMANDS:

Working in the Manufacturing Facility (or other Velo3D locations).

OTHER PHYSICIAL REQUIREMENTS:

Must wear steel-toed boots and protective eye-wear in Manufacturing or the Demo Lab outside the defined safe areas. Other personal protective equipment as applicable (e.g., if exposed to metal powder or loud noise).
High frequency of computer keyboarding.
High frequency of viewing a computer monitor.

WORK ENVIRONMENT:

Work is performed both remotely and in Velo3D’s facilities.

Work Environment:

Work is performed at customer facilities. Work may be performed in emergency and stressful situations and may include handling of hazardous materials.

About the Company:

Velo, Velo3D, Sapphire and Intelligent Fusion are registered trademarks of Velo3D, Inc. Without Compromise, Flow and Assure are trademarks of Velo3D, Inc.

Our team enjoys excellent benefits including healthcare coverage and 401(K) employer contributions. We believe in transparency and recognizing exceptional efforts through our monthly all-hands meetings and team member appreciation awards.

With the only SupportFree laser powder bed fusion capability, we enable on-demand manufacturing of production quality Titanium, Inconel, and Aluminum parts with an unprecedented degree of design freedom and quality control. The VELO3D award-winning solution includes an integrated offering of hardware and software: Sapphire® metal AM production printer, Flow™ print preparation software, Assure™ quality assurance and control system, and an integrated manufacturing process that runs throughout the printing operation.

Our job titles may span more than one career level. The starting base salary for this full-time position is between $120,000 and $132,000. This salary range reflects the minimum and maximum target for this position in the U.S. The actual base pay is dependent upon many factors, such as work experience, job-related skills, related education, work location, and market demands. The base pay range is subject to change and may be modified in the future. In addition to a competitive base salary and a comprehensive benefits package, this position may be eligible for other forms of compensation such as participation in a bonus and equity program, as applicable.

Velo3D provides equal employment opportunities to all employees and applicants for employment without regard to, and prohibits discrimination and harassment based on, race, color, religion, age, sex, national origin, disability, medical condition, genetic information, military or veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.