Senior Account Manager
Upstart
About Upstart
At Upstart, we’re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence.
As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that’s both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 1,800 signals, powering smarter, fairer decisions for millions of customers. But the numbers only hint at the impact. Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial progress.
We’re proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada. Digital-first doesn’t mean distant. We’re intentional about in-person connection through team onsites, planning sessions, and moments that spark creativity and trust. And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus, Austin, the Bay Area, or New York City (opening Summer 2026), you’ll have the support to work in the way that works best for you.
If you’re energized by tackling meaningful problems, excited to innovate with purpose, and motivated by work that truly matters, we’d love to hear from you.
The Team
Upstart’s lending partnership team is responsible for growing and managing the banks and credit unions that leverage Upstart’s consumer lending technology to enable access credit.
As an Senior Account Manager, you will own and grow strategic lender partnerships by acting as a trusted advisor, business operator, and internal advocate. You’ll be responsible for driving results, deepening relationships, and helping partners maximize value from our products and capabilities while navigating risk, performance, and growth objectives.
This role sits at the intersection of relationship management, financial acumen, and cross-functional execution.
How you’ll make an impact
Own and Grow Strategic Relationships
- Build strong, trusted relationships with business owners through frequent, proactive engagement
- Establish rapport with executive sponsors and senior leaders, serving as a trusted escalation point and advisor
- Lead monthly KPI discussions and periodic business reviews with cross-functional stakeholders
- Demonstrate empathy and a service-oriented mindset to deeply understand partner goals and needs
- Leverage partners for references and advocacy; show appreciation through thoughtful outreach
Drive Business Results
- Grow lender origination volume through expanded product usage and optimized credit configurations
- Identify and execute opportunities to expand products and capabilities within existing accounts
- Negotiate new and existing contracts to achieve favorable terms and long-term partnership value
- Partner with internal teams to unlock growth while maintaining strong portfolio performance
Advise on Risk, Performance & Financials
- Serve as a subject-matter expert on lender-controlled risk levers, including configurations and program adjustments
- Explain pricing structures and return mechanics so partners can set and manage returns throughout the lifecycle of a program
- Analyze and communicate loan performance and overall portfolio health
Cross-Functional Collaboration
- Act as a partner across internal teams including data analytics, sales consulting, sales, legal, compliance, product, implementation, operations, and customer success
- Influence without authority to drive alignment and execution across teams
- Represent and advocate for partners internally while balancing company objectives
Operational Excellence
- Maintain accurate and up-to-date account records in Salesforce, including priorities, relationship context, and opportunities
- Track opportunities and ensure status and contacts are current
- Leverage enterprise tools effectively, including G-Suite, Zoom, Slack, Salesforce, Jira, and ticketing systems
Minimum Qualifications
- 10+ years of experience in consulting, financial services, or operations — ideally within a fintech or financial institution.
- Highly proactive with a strong sense of urgency and ability to prioritize high-impact work
- Comfortable operating autonomously in a fast-changing environment
- Executive presence with the ability to create and deliver compelling presentations and proposals
- Skilled at navigating complex situations and delivering tough messages when needed
- Demonstrated experience with, and a strong working knowledge of, financial services regulations and compliance requirements
Preferred Qualifications
- Experience in consumer lending
Position location This role is available in the following locations: Remote
Travel requirements As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions’ cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time.
At Upstart, your base pay is one part of your total compensation package. The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location–with our “digital first” philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k).
What you'll love
At Upstart, our benefits are designed to support your health, financial well-being, family, and personal growth. Here’s what you can expect:
- Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly
- Generous 401(k) plan with Upstart matching $2 for every $1 contributed, up to $15,000 per year
- Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees
- Affordable medical, dental, and vision coverage, with multiple plan options - Upstart covers 90% to 100% of the cost depending on the plans you choose
- Health Savings Account contributions from Upstart for eligible plans
- Income protection benefits, including company-paid Basic Life, AD&D, and Short- and Long-Term Disability coverage, with options to purchase supplemental coverage
- Paid time off, sick and safe time, and company holidays
- Paid family and parental leave to support caregiving and major life moments
- Family-centered benefits through Carrot and Cleo, supporting fertility, parenthood, and caregiving
- Employee Assistance Program (EAP) offering mental health support and life-centered resources
- Financial wellness resources, including access to financial planning tools and a financial concierge service
- Annual wellness allowance to support your physical and emotional well-being and personal development, based on what matters most to you
- Annual productivity allowance to invest in relevant tools and resources you need to do your best work, no matter where you work from
- Connection and community through team events and onsites, all-company updates, and employee resource groups (ERGs)
- Onsite perks, including catered lunches and fully stocked micro-kitchens when working from one of our four offices, located in the Bay Area, Austin, Columbus, and New York City (opening Summer 2026!).
Upstart is a proud Equal Opportunity Employer. Just as we are dedicated to improving access to affordable credit for all, we are committed to inclusive and fair hiring practices.
If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email candidate_accommodations@upstart.com