People Matter

Senior Risk Associate

Upstart

Upstart

Operations
United States · Remote
Posted on Thursday, June 13, 2024

About Upstart

Upstart is a leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstart's AI marketplace, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races, ages, and genders, while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than two-thirds of Upstart loans are approved instantly and are fully automated.

Upstart is a digital-first company, which means that most Upstarters live and work anywhere in the United States. However, we also have offices in San Mateo, California; Columbus, Ohio; and Austin, Texas.

Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, we’d love to hear from you!

The Team

As the Senior Risk Associate at Upstart, you will be part of the Third Party Risk Management Team playing a critical role in mitigating risk and protecting Upstart’s growth and success.

We are looking for someone that is passionate about solving complex problems, researching interesting topics, and proactively collaborating with colleagues to join Upstart as a Senior Risk Associate. This role will have an impact on the team because your efforts will help us improve processes and procedures and adjust our practices as we grow our product offerings and regulations shift. In particular, you’ll be instrumental in supporting our Third Party Risk Management Program within our Risk team. If you share our passion for building innovative technology to enable consumer access to credit while ensuring consumer protection and privacy, this could be the role for you.

[Position location] This role is available in the following locations: Remote

[Time zone requirements] The team operates on the East/West coast time zones. In Upstart’s Digital First work environment, be available for work between 8:00am and 5:00pm in your local time zone.

[Travel requirements] Ability and willingness to travel at least twice per year to Upstart’s offices in either San Mateo, CA, Austin, TX, and/or Columbus, OH, as well as travel to supplier onsite visits, as needed. If you need to travel to make these meetups, Upstart will cover all travel related expenses.

How you’ll make an impact:

  • Conduct the onboarding of suppliers to the business including completing due diligence of new suppliers and diligence of existing suppliers with an expansion in use or services;
  • Maintain Key Performance Indicators (KPIs) of suppliers for trending, analysis, & feedback to business relationship managers;
  • Conduct annual review supplier diligence activities including requesting & reviewing updated materials, completing scorecards, tracking & reporting on Key Risk Indicators (KRI), identification of remediation, onsite visits (as appropriate);
  • Respond to ticket requests from internal partners for items such as advice & guidance, audits, exams, and/or lending partner requests; audits as needed, including state regulatory exam, bank partner, and third party audit requests;
  • Contribute to TPRM Program reporting, Program enhancements including proposing ideas, executing on projects, implementing policy and procedural changes, and desire to be a subject matter expert

What we’re looking for:

  • Minimum qualifications:
    • Bachelor’s degree with 1-3 years of relevant consumer lending or servicing experience; or 5 or more years of relevant experience in lieu of a degree;
    • Experience working in financial services in a compliance or consumer facing role with working knowledge of state or federal consumer lending protection regulations (e.g. FDCPA, TILA, UDAAP, TCPA, EFTA, BSA/AML, OFAC, Privacy, etc.);
    • Ability to produce clear, concise, well-written work product with minimal intervention and strong attention to detail (e.g. internal and external facing memos, reports, action plans, etc.)
    • Organized and able to juggle multiple tasks while still meeting deadlines with the ability to continually reprioritize tasks, assignments, and projects.
  • Preferred qualifications:
    • Experience using various supplier risk management and/or workflow tools (e.g. Zip, VISO Trust, Prevalent);
    • Knowledge of structure and completing risk assessments (supplier risk assessments as well as programmatic risk assessments);
    • Familiarity with first line versus second line roles and responsibilities and comfortability educating business on differences;
    • Familiarity with third party risk management and Interagency Guidance on Third-Party Relationships: Risk Management;
    • Prior operations and/or consumer lending product experience or knowledge (e.g. collection agencies, personal loan, home lending, auto refinancing).

What you'll love:

  • Competitive Compensation (base + bonus & equity)
  • Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart
  • 401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings
  • Employee Stock Purchase Plan (ESPP)
  • Life and disability insurance
  • Generous holiday, vacation, sick and safety leave
  • Supportive parental, family care, and military leave programs
  • Annual wellness, technology & ergonomic reimbursement programs
  • Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering
  • Catered lunches + snacks & drinks when working in offices

#LI-REMOTE

#LI-Associate

At Upstart, your base pay is one part of your total compensation package. The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location–with our “digital first” philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k).

United States | Remote - Anticipated Base Salary Range
$82,200$113,500 USD

Upstart is a proud Equal Opportunity Employer. We are dedicated to ensuring that underrepresented classes receive better access to affordable credit, and are just as committed to embracing diversity and inclusion in our hiring practices. We celebrate all cultures, backgrounds, perspectives, and experiences, and know that we can only become better together.

If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email candidate_accommodations@upstart.com

https://www.upstart.com/candidate_privacy_policy