People Matter

Manager, Field Service Engineering

Ultima Genomics

Ultima Genomics

Fremont, CA, USA
Posted on Tuesday, July 2, 2024

Rapidly Growing Life Sciences Technology Company

Ultima Genomics is a rapidly growing company that is developing ground-breaking genomics technologies. Our mission is to continuously drive the scale of genomic information to enable unprecedented advances in biology and improvements in human health. We have developed a foundational new approach to sequencing at scale that overcomes limitations due to the high costs of current technologies. We are well-funded and have raised approximately $600 million from global top-tier investors. Our team brings together unique and diverse expertise across multiple disciplines, from healthcare and life sciences, to engineering, to technology and software and beyond. We are a collaborative group of more than 350 employees, including successful entrepreneurs, chemists, hardware and software engineers, genomics and biotechnology experts, molecular and computational biologists, software and algorithm experts, and operations and commercial leaders. Join us to develop and commercialize technologies that unleash the power of genomics at scale and empower the future of human health.

We are looking for a highly motivated Manager, Field Service Engineering to join our team!

How You’ll Contribute

  • Manage a growing team of field service engineers in the West Coast USA Region
  • Work closely with Technical Staff to develop troubleshooting guides and service documentation to ensure current and future success
  • Manage service actions and dispatch resources to multiple sites
  • Review technical reports and documents from customers. Analyze issues with technical staff to find root cause and communicate next steps and timelines to customers
  • Maintain records of tool configurations pertaining to hardware, software, consumables, and application releases
  • Other duties as assigned

Qualifications, Skills, Knowledge & Abilities

  • BS or MS in a science or engineering field. Mechanical, Electrical or Biomedical Engineering is preferred
  • 3-5 Years of field service supervisor or manager is required. Experience in biotech industry is a plus
  • Experience in electro-mechanical assembly, robotic calibrations, server installations, and instrumentation troubleshooting
  • Must be able to interpret technical documentation and schematics (electrical, wiring, fluidic, and mechanical drawings)
  • Meticulous and detail oriented. Excellent organizational and communication skills
  • Motivated and willing to work in a fast-paced environment as part of a hard-working and multidisciplinary team. Collaborate across hardware, software and chemistry groups to provide top tier support to our customers
  • Travel up to 40% of the time

At Ultima Genomics, your base pay is one part of your total compensation package. This role pays between $125,000 and $145,000, if performed in California, and your actual base pay will depend on your skills, qualifications, experience, and location. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits.

Ultima Genomics is proud to be an equal opportunity workplace and is an affirmative action employer. We provide equal employment opportunity for all applicants and employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, ancestry, citizenship, age, physical or mental disability, military or veteran status, marital status, domestic partner status, sexual orientation, genetic information, or any other basis protected by applicable laws. See also Ultima Genomics’ EEO Policy and Know Your Rights. If you have a disability or special need that requires accommodation, please let us know by contacting recruiting@ultimagen.com.