People Matter

Technical Support Specialist I

Ultima Genomics

Ultima Genomics

IT, Customer Service
Tel Aviv District, Israel
Posted on Saturday, June 15, 2024

Rapidly Growing Life Sciences Technology Company

Ultima Genomics is a rapidly growing company that is developing ground-breaking genomics technologies. Our mission is to continuously drive the scale of genomic information to enable unprecedented advances in biology and improvements in human health. We have developed a foundational new approach to sequencing at scale that overcomes limitations due to the high costs of current technologies. We are well-funded and have raised approximately $600 million from global top-tier investors. Our team brings together unique and diverse expertise across multiple disciplines, from healthcare and life sciences, to engineering, to technology and software and beyond. We are a collaborative group of more than 350 employees, including successful entrepreneurs, chemists, hardware and software engineers, genomics and biotechnology experts, molecular and computational biologists, software and algorithm experts, and operations and commercial leaders. Join us to develop and commercialize technologies that unleash the power of genomics at scale and empower the future of human health.

We are looking for a highly motivated Technical Support Specialist I who are ready to join a fast-paced biotech startup in the next-gen sequencing industry.

You are someone who enjoys working with data, has an extreme attention to detail and is looking for an entry level role where you will be given the opportunity to help our customers succeed. You will have the opportunity to gain hands-on startup experience in some of today’s most advanced and emerging technologies.

This is a part-time position based in our Tel Aviv office. You will be expected to work approximately 5 hours per day and a minimum of 4 days per week.

How You’ll Contribute

  • Work together with our global support, engineering, and data analytics teams to improve our customer response and facilitate an actionable plans across the fleet
  • Troubleshoot data pipeline and other remote challenges
  • Direct customers to the correct team for escalations
  • Work cross-functionally to ensure support issues are resolved
  • Document and shepherd issues through an escalation process
  • Maintain a status dashboard for management and executive teams
  • Help identify opportunities for process improvement and build processes to increase efficiency
  • Other duties as assigned

Qualifications, Skills, Knowledge & Abilities

  • Bachelor’s degree or equivalent in a technical field. Bioengineering or Biomedical majors are preferred
  • Excellent verbal and written English communication skills
  • Part time opportunities for students on a technical degree track
  • Capable of manipulating large spreadsheets using Excel and Google Sheets
  • Data oriented, experience working with complex systems
  • Comfortable working in a rapidly changing environment
  • Diligent and methodical at problem-solving
  • Strong organizational and time management skills

Ultima Genomics is proud to be an equal opportunity workplace and is an affirmative action employer. We provide equal employment opportunity for all applicants and employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, ancestry, citizenship, age, physical or mental disability, military or veteran status, marital status, domestic partner status, sexual orientation, genetic information, or any other basis protected by applicable laws. See also Ultima Genomics’ EEO Policy and Know Your Rights. If you have a disability or special need that requires accommodation, please let us know by contacting