Ultima Genomics is a rapidly growing company that is developing ground-breaking genomics technologies. Our mission is to continuously drive the scale of genomic information to enable unprecedented advances in biology and improvements in human health. We have developed a foundational new approach to sequencing at scale that overcomes limitations due to the high costs of current technologies. We are well-funded and have raised approximately $600 million from global top-tier investors. Our team brings together unique and diverse expertise across multiple disciplines, from healthcare and life sciences, to engineering, to technology and software and beyond. We are a collaborative group of more than 350 employees, including successful entrepreneurs, chemists, hardware and software engineers, genomics and biotechnology experts, molecular and computational biologists, software and algorithm experts, and operations and commercial leaders. Join us to develop and commercialize technologies that unleash the power of genomics at scale and empower the future of human health.

We are looking for a highly motivated Senior Field Application Scientist to join our team!

Location: Boston

How You’ll Contribute

Support and manage customer application needs for genomic analysis instrumentation
Train customers on newest process, kit or instrument release
Enable customer samples by integrating latest and greatest internal workflows to support new customer applications
Provide troubleshooting support to customers and interface with internal development groups to resolve customer issues
Work closely with development teams to provide customer feedback to ongoing projects
Develop customer process and workflows using library preparation instrumentation
Perform site readiness meetings for new customers to streamline installation and qualification
Report, resolve and escalate customer issues and system complaints
Work with the sales and marketing team to develop and deliver technical product presentations
Represent our company at customer sites and relevant scientific conferences

Qualifications, Skills, Knowledge & Abilities

Degree in Molecular Biology, Biochemistry, Biology, Biotechnology, Biomedical Engineering or closely related field with extensive lab experience across multiple life science platforms with particular emphasis in NGS platforms
Bachelor's degree with 8+ years of related experience, Master's degree with 5+ years of related experience, or a PhD with 3+ years of related experience
Capable of working independently and working remotely
Proven positive direct customer-facing experience
Experience in the development of biomedical or scientific instruments and in the generation and/or analysis of genomic data
Able to balance long term company goals with short term deliverables
Extremely motivated and willing to work in a fast-paced environment as part of a hard-working and multidisciplinary team
Meticulous and detail oriented. Able to follow complex operating procedures.
Excellent organizational, communication and presentation skills.
Experience with teaching, training, or mentoring others.
Other duties as assigned.

At Ultima Genomics, your base pay is one part of your total compensation package. This role pays between $120,000 and $150,000, if performed in Massachusetts, and your actual base pay will depend on your skills, qualifications, experience, and location. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits.

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