TrueAccord, a wholly owned subsidiary of TrueML, is a category-defining company. We combine machine learning with a human-based approach to transform debt resolution and to get people on the path towards financial health. Every year, more than 70 million Americans have negative experiences dealing with debt. We are changing this by providing personalized digital experiences that guide lenders and consumers through this challenging financial process.

With a world-class leadership team, passionate team members, and proprietary predictive models trained on years worth of transactional data, TrueAccord is well-positioned to deliver on a huge opportunity: helping millions of consumers to regain and keep their financial footing while lowering the cost of doing business for creditors across many industries.

As an Account Servicing Specialist, you will be the engine behind our financial accuracy and operational reliability. We are looking for a detail-oriented analyst to own the integrity of our account data during a period of hyper-growth. Your mission is to bridge the gap between complex data entry and high-level problem solving, ensuring that every transaction is seamless and every client request is handled with precision.

What You'll Do

Own the Data Lifecycle: Manage the end-to-end intake of client reports, correspondence, and source documents, ensuring all information is triaged and logged into our systems with 100% accuracy.

Solve Complex Discrepancies: Proactively identify defects in data and navigate multiple internal and external systems to resolve file processing errors, missing transactions, and inventory imbalances.

Drive Financial Accuracy: Manage payment processing workflows while maintaining a high-performance standard (targeting an error rate below 1%).

Navigate Security & Compliance: Handle highly sensitive and confidential information with total discretion, following strict internal audit procedures and operational policies.

Act as a Client Partner: Provide timely, professional, and compliant responses to both internal stakeholders and external clients, ensuring their requests are resolved efficiently.

Optimize Processes: Support the leadership team with account-level analysis and administrative tasks that keep our "back office" running at peak performance.

Who You Are

A Systems Thinker: You are highly proficient in Excel and Google Applications, with an ability to juggle multiple software interfaces simultaneously without losing your place.

Detail-Obsessed: You have a natural knack for spotting "the needle in the haystack" when it comes to data defects and reconciliation errors.

Experienced in Back-Office Operations: You bring at least 1 year of experience in a multi-faceted work environment, ideally with a background in accounts receivable, banking, or healthcare reconciliations.

A Reliable Professional: You take pride in your time management skills, thrive in a dynamic environment, and value the consistency of being on-site with your team to meet tight deadlines.

An Effective Communicator: You can distill complex data issues into clear, professional written and verbal updates for your team and clients.

Education: Any degree is appreciated, but we value your relevant experience and "hands-on" track record just as much.

What We Offer (Perks & Benefits)

Flexible vacation
Medical/dental/vision insurance
Traditional/Roth retirement savings options
Company-paid disability and life insurance
Flexible Spending Account & Limited FSA
Family-friendly parental leave, volunteer and voting time off
On-demand wellness platform access for you and 5 friends and family
PerkSpot discount program for 900+ merchants nationwide

Onsite & Physical Requirements

This is an onsite position based in our local office and regular, in-person attendance is an essential function of the role. The position requires collaboration, participation in in-person meetings, access to office resources, and partnership with cross-functional teams.

This role is primarily performed in a professional office environment and involves computer-based work, including extended periods working at a computer, using standard office technology, and communicating through verbal, written, and digital channels. The role may require moving throughout the office and occasionally lifting or moving office materials up to <10 pounds. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the role.

Such roles may require occasional flexibility outside of standard business hours to support business needs, cross-time-zone collaboration, or key meetings. Occasional local and/or international travel may also be required.

Personally Identifying Information

We collect personal information for employment purposes. We do not sell personal information. Most of the information we have is provided to us by you and/or collected as part of the employment process. For more details on how we use, share, and delete personal information see our Privacy Policy.

Dedication to Diversity & Inclusion

We are an equal opportunity employer. We promote, value, and thrive with a diverse and inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

20 - 20 USD

For U.S.-based hires, the pay rate for this role is currently set at $20 per hour. The applicable pay rate for any individual hire depends on the geographic labor market associated with the employee’s primary work location along with other factors such as relevant skills, experience, and qualifications.

Geographic labor markets are divided into "tiers" based upon a number of factors, including cost of living. Below, you'll find a few example cities representative of each tiers:

U.S. Geo Tier 3 (i.e. Kansas City, Jacksonville, Indianapolis)

We encourage you to speak to your recruiter to learn more about our compensation philosophy as well as discuss our benefits, total rewards, and opportunities for growth.

See more open positions at TrueAccord

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