The Console Operator is responsible for managing multiple dialing lists and dialing schedules for the entire HCI (Human Call Initiator) dialing platform as well as launching those dials throughout their entire shift. The Console Operator utilizes and operates the LiveVox HCI program by bringing up multiple campaigns on multiple computer screens at once. The Console Operator then launches calls to available agents using the mouse and shortcut keys to initiate dials. The Console Operator is then responsible for adhering to dialer schedules given to them by the Operations Team. This includes launching multiple dialer lists at various times throughout the day to coincide with the schedules set by Operations.

Hours, Schedule, Location:

- Part-time, 25 hours per week.

- Monday through Friday, 8:00am to 1:00pm OR Monday through Friday, 10:00am to 3:00pm.

- On-site only position: 8014 Bayberry Rd, Jacksonville, FL 32256

What You'll Do:

Utilize LiveVox HCI to launch multiple campaigns and dialing lists
Organize and maintain dialing schedules for all HCI campaigns
Report any IT issues to management
Report any dialing issues to management
Ensure groups are reloaded every hour
Maintain consistent dialing to ensure proper frequency of dials
Notify proper responsible parties once dialing lists are completed

What We're Looking For:

Basic computer skills
Detail oriented
Ability to pass a drug screen and background check, and have steady job history
Ability to work 25 hours a week

Education:

High School Diploma or equivalent required

This job is no longer accepting applications

See open jobs at TrueAccord.See open jobs similar to "Console Operator" Khosla Ventures.

See more open positions at TrueAccord

Privacy policy Cookie policy