Senior Manager, Salesforce Development
ThoughtSpot
Sales & Business Development
Bengaluru, Karnataka, India
We are looking for an experienced Senior Salesforce Manager to lead and scale our Salesforce platform and the team that supports it. This is a critical leadership position created to own the full lifecycle of our Salesforce ecosystem, from day-to-day operations and team delivery to long-term platform strategy and executive stakeholder management. The ideal candidate is a hands-on techno-functional leader who can think architecturally, communicate fluently with business leaders, and inspire a small but high-impact team to deliver at a high standard.
What You'll Do:
Team Leadership & People Management
- Directly manage a team of 6-7 Salesforce professionals including admins, developers, and scrum master.
- Set clear goals, provide coaching and career development, and foster a high-performance team culture.
- Oversee workload planning, sprint ceremonies, and delivery cadence across all Salesforce projects.
- Lead onboarding, hiring, and team-building as the function scales.
Platform Architecture & Strategy
- Own the Salesforce platform architecture, design scalable, maintainable solutions across Sales Cloud, Service Cloud, Experience Cloud, and CPQ/CLM.
- Drive platform roadmap planning in alignment with business priorities across Sales Ops, RevOps, Finance, and Product teams.
- Lead architecture reviews, enforce governance, and champion best practices in code quality, security, and data integrity.
- Evaluate and recommend new Salesforce features, releases, and third-party integrations as business needs evolve.
Technical Leadership
- Provide hands-on technical guidance on Apex, Lightning Web Components (LWC), SOQL, Flow Builder, and REST/SOAP APIs.
- Conduct and oversee code reviews to ensure quality, maintainability, and adherence to Salesforce development standards.
- Design and own integration architecture between Salesforce and external systems (ERP, billing, marketing, analytics).
- Lead data migration, deployment, and release management processes.
Stakeholder & Business Collaboration
- Partner closely with senior stakeholders (VPs, C-level) to translate business requirements into effective Salesforce solutions.
- Gather and manage requirements across cross-functional teams; lead SIT/UAT phases and drive user adoption.
- Serve as the primary point of escalation for Salesforce platform issues, ensuring SLA adherence and operational excellence.
- Prepare and communicate delivery status, risks, and roadmap updates to leadership.
Delivery & Operations
- Lead Agile/Scrum execution - sprint planning, backlog grooming, retrospectives, and continuous delivery.
- Manage end-to-end SDLC for Salesforce projects, from requirements gathering through deployment and hypercare.
- Establish and maintain documentation standards, runbooks, and operational SOPs.
What You Bring:
Must-Have
- 8+ years of Salesforce experience, with at least 2 years in a people management or team lead role.
- Deep expertise in Sales Cloud and at least one of: Service Cloud, Experience Cloud, Salesforce CPQ.
- Proven ability to lead cross-functional Salesforce teams (admins, developers, QA) end-to-end.
- Strong technical proficiency in Apex, LWC, SOQL, Flow Builder, and Salesforce APIs.
- Demonstrated experience managing stakeholder relationships at senior/executive level.
- Salesforce Platform Developer I certification (or equivalent), with additional certifications preferred.
- Experience running Agile/Scrum delivery within a Salesforce context.
- Excellent communication and documentation skills in English.
Nice-to-Have
- Experience with integration platforms (MuleSoft, Boomi, or similar).
- Background in SaaS, technology, or high-growth company environments.
- Familiarity with analytics tools such as Salesforce Reports & Dashboards, ThoughtSpot, or Tableau.
- Experience working with international or distributed teams.