Product Manager
ThoughtSpot
About the Role:
We are looking for a junior Product Manager (Pricing Analyst) to support our pricing and usage analysis. In this role, you will work closely with engineering, product, and customer-facing teams to ensure customer facing usage and billing reports are useful, accurate, timely and comprehensive. You will support an engineering team as a product owner.
You will play a key role in managing customer queries related to pricing and usage, performing acceptance testing for requirements, and help conduct detailed research on pricing strategies. This includes evaluating discount levels, customer query consumption patterns, and identifying areas for improvement in our pricing models and calculators. Your insights and support will directly impact our ability to deliver a seamless customer experience and improve our pricing strategy.
WHAT YOU'LL DO:
Serve as the product owner for the usage & billing engineering team, managing the investigation of customer billing discrepancies and troubleshooting usage dashboards.
Collaborate with senior engineers and cross-functional teams to gather, clarify, and prioritize billing and usage requirements.
Perform acceptance testing for changes related to billing and usage to ensure accuracy and alignment with business needs.
Conduct detailed research on pricing topics such as discount levels, consumption patterns, and competitors to inform potential changes to our pricing model.
Support the development of our pricing calculator by identifying improvements and ensuring that it reflects current market trends and customer behavior.
Assist in creating documentation and playbooks for the engineering team, ensuring that common billing-related issues are addressed efficiently.
Develop insights based on data analysis that can be used to refine pricing strategies and customer billing processes.
WHAT YOU'LL BRING:
2+ years of experience in product management, pricing analysis, or a related field.
Strong analytical skills with the ability to work with large datasets and interpret complex usage and billing information. SQL skills are a strong plus.
Experience in SaaS, cloud services, or data-driven product environments is a plus.
Attention to detail and excellent problem-solving skills, particularly in identifying discrepancies and inconsistencies in billing or pricing data.
Strong communication and collaboration skills, with the ability to work effectively across product, engineering, and customer-facing teams.
Basic understanding of pricing strategies and financial models; experience with pricing calculators is a plus.
Familiarity with agile product development practices and working with cross-functional teams.
A proactive attitude with a desire to learn and grow in a fast-paced environment.
What makes ThoughtSpot a great place to work?
ThoughtSpot is the experience layer of the modern data stack, leading the industry with our AI-powered analytics and natural language search. We hire people with unique identities, backgrounds, and perspectives—this balance-for-the-better philosophy is key to our success. When paired with our culture of Selfless Excellence and our drive for continuous improvement (2% done), ThoughtSpot cultivates a respectful culture that pushes norms to create world-class products. If you’re excited by the opportunity to work with some of the brightest minds in the business and make your mark on a truly innovative company, we invite you to read more about our mission, and apply to the role that’s right for you.
ThoughtSpot for All
Building a diverse and inclusive team isn't just the right thing to do for our people, it's the right thing to do for our business. We know we can’t solve complex data problems with a single perspective. It takes many voices, experiences, and areas of expertise to deliver the innovative solutions our customers need. At ThoughtSpot, we continually celebrate the diverse communities that individuals cultivate to empower every Spotter to bring their whole authentic self to work. We’re committed to being real and continuously learning when it comes to equality, equity, and creating space for underrepresented groups to thrive. Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.