Digital Automation Specialist
ThoughtSpot
What You'll Do
Develop and manage automated workflows for routine inquiries and proactive outreach.
Utilize data analytics to create and refine automated interventions that boost customer engagement.
Continuously evaluate and enhance automation processes for efficiency and effectiveness.
Review and optimize the technology stack, including AI features and integrations.
Implement and configure automation tools, and oversee database and application installations.
Identify and apply strategies to streamline workflows and improve operational efficiency.
Conduct quality assurance tests to ensure automation systems are reliable and effective.
Define system scope and objectives, providing insights into technology’s business impact.
Collaborate with Customer Success, Product, and Marketing teams to align and enhance customer programs.
What You'll Bring
2-5 years of experience in digital marketing or automation, focusing on managing and implementing automation systems.
Experience working with customer success teams to enhance engagement and satisfaction.
Bachelor's degree in Marketing, Business Administration, Information Technology, or a related field.
Proficiency with automation tools such as Matik and SendGrid.
Proven track record in managing automation projects, including setup, execution, and evaluation.
Skilled in using Pendo and FullStory for in-app analytics and user behaviour analysis.
Strong communication skills and experience interacting with stakeholders.
Deep understanding of CRM systems, integration techniques, and advanced data analysis.
Exceptional problem-solving skills with experience in data visualization and BI tools like ThoughtSpot.
Commitment to continuous improvement and staying current with digital automation trends.
Competence in collaborative planning and design using Miro and Asana.
What makes ThoughtSpot a great place to work?
ThoughtSpot is the experience layer of the modern data stack, leading the industry with our AI-powered analytics and natural language search. We hire people with unique identities, backgrounds, and perspectives—this balance-for-the-better philosophy is key to our success. When paired with our culture of Selfless Excellence and our drive for continuous improvement (2% done), ThoughtSpot cultivates a respectful culture that pushes norms to create world-class products. If you’re excited by the opportunity to work with some of the brightest minds in the business and make your mark on a truly innovative company, we invite you to read more about our mission, and apply to the role that’s right for you.
ThoughtSpot for All
Building a diverse and inclusive team isn't just the right thing to do for our people, it's the right thing to do for our business. We know we can’t solve complex data problems with a single perspective. It takes many voices, experiences, and areas of expertise to deliver the innovative solutions our customers need. At ThoughtSpot, we continually celebrate the diverse communities that individuals cultivate to empower every Spotter to bring their whole authentic self to work. We’re committed to being real and continuously learning when it comes to equality, equity, and creating space for underrepresented groups to thrive. Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.