People Matter

Systems Reliability Engineer (Technical Support)



IT, Customer Service
India · Remote
Posted on Tuesday, January 16, 2024

We are looking for a well-rounded customer facing professional to join our SRE team. The right candidate for this role will be passionate about helping customers deploy/maintain/troubleshoot distributed services/applications in the cloud and on-premise infrastructure. You will be responsible for the big picture of how the services in the ThoughtSpot stack relate to each other and use a breadth of tools and approaches to solve a broad spectrum of problems. You are the ideal candidate if you take ownership of customer issues and see problems through to resolution.


  • Take a customer-first approach to troubleshoot, debug and diagnose product issues.
  • Ensure prompt and accurate updates, meet SLAs and provide timely resolution to customer issues.
  • Create knowledge-base articles to document knowledge and help customers self service.
  • Understand the requirements and nuances of data centers and public cloud (VMware, AWS, Azure, GCP) features.
  • Maintain, monitor, and troubleshoot ThoughtSpot cloud infrastructure.
  • Work with Engineering teams to defin, and implement tools to enhance debuggability, supportability, availability, scalability, and performance.
  • Be an expert in cloud and on-premise infrastructure by developing automation and best practices.
  • Support a 24x7x365 organization by working rotational shifts and taking on-call responsibilities.
  • Understand cloud NetOps and SecOps aspects.

Required skills/qualifications

  • B.S. degree in Computer Science or relevant industry experience.
  • Relevant work experience troubleshooting Linux Systems.
  • Experience in virtualization and Cloud technologies
  • Experience in enterprise customer support, on-call rotation for critical SRE systems, leading incident review and root cause analysis.
  • Ability to diagnose technical problems and work with Engineering on escalated issues.
  • Strong problem solving skills, algorithmic thinking and a strong foundation in how systems should work.
  • Understanding of tools & frameworks required to Operate and manage Cloud infrastructure.
  • Strong customer service skills.
  • Solid communication skills and ability to work independently.
  • Ability to leverage automation, monitoring and data analysis to ensure high availability.

Desired Skills:

  • Familiarity with programming languages like C/C++, Python, Go or Java.
  • Exposure to infrastructure and service monitoring tools.


What makes ThoughtSpot a great place to work?

ThoughtSpot is the experience layer of the modern data stack, leading the industry with our AI-Powered Analytics and natural language search. We hire people with unique identities, backgrounds, and perspectives—this balance-for-the-better philosophy is key to our success. When paired with our culture of Selfless Excellence and our drive for continuous improvement (2% done), ThoughtSpot cultivates a respectful culture that pushes norms to create world-class products. If you’re excited by the opportunity to work with some of the brightest minds in the business and make your mark on a truly innovative company, we invite you to read more about our mission, and apply to the role that’s right for you.

ThoughtSpot for All

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About ThoughtSpot

The world’s most innovative companies use AI-Powered Analytics from ThoughtSpot to empower every person in their organization, from C-suite executive to frontline employee, with the ability to ask and answer data questions, create and interact with data-driven insights, and use these insights to make informed decisions and take action. ThoughtSpot is simple enough for any business person to use, yet built to handle even the largest, most complex data, wherever it may reside. That’s why customers like T-Mobile, BT, Snowflake, HubSpot, Exxon, Daimler, Medtronic, Hulu, Nasdaq, OpenTable, Huel, and Nationwide Building Society have turned to ThoughtSpot to transform their data driven decision-making cultures.

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