People Matter

Sales Revenue Operations Analyst

ThoughtSpot

ThoughtSpot

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IT, Sales & Business Development, Operations
Bengaluru, Karnataka, India
Posted on Monday, January 15, 2024

About The Role:

The Shared Services team within GTM (Go-to-Market) Ops stands as a pivotal unit offering comprehensive support and coverage across multiple departments within our organization, including Sales, Customer Success (CS), Partner Services, Deal Desk, Professional Services, and Finance. As a GTM Operations Analyst, you will play a critical role in supporting revenue-generating training initiatives and ensuring seamless operations within our organization. Your responsibilities will include coordinating training logistics, monitoring revenue recognition, managing timecard entries, overseeing compliance of order management process and bookings data, and facilitating partner engagement through our portal. The role will progressively expand into broader Revops responsibilities over time.

What You'll Do:

Revenue Monitoring:

  • Monitor revenue recognition specifically related to revenue-generating training courses using Financial Force/Certinia.
  • Enter and manage time cards accurately to reflect revenue recognition for respective engagements.
  • Time and Material (T&M) Engagements:Monitor timecards for T&M engagements and ensure timely and accurate entry of time-related data as required.


Partner Portal Management:

  • Assist in setting up new delivery partners on the Partner Portal (future state) for streamlined time entry.
  • Provide comprehensive training and documentation to partners on timecard submission processes.

    Training Coordination:
  • Set up and manage training Zoom sessions, calendar invites, enrollment processes, and email reminders.
  • Troubleshoot and resolve enrollment issues to ensure smooth participant experiences.

    General Operations:
  • Ensuring the quality and accuracy of booking data through rigorous quality assurance procedures.
  • Overseeing adherence to order management processes, ensuring compliance, and preparing comprehensive reports on process efficiency.
  • Evolving responsibilities over time to encompass a broader spectrum within Revops, expanding the role's scope and impact.
What You'll Bring:
  • 1-3 years of experience in operations, preferably with SaaS companies and/or supporting large Strategic/Enterprise accounts preferred.
  • Experience in a revenue-focused or training coordination role.
  • Proficiency in using tools like Zoom for training setups, Financial Force / Certinia for revenue monitoring, and Partner Portals for engagement management.
  • Strong troubleshooting skills to address enrolment issues and ensure smooth training logistics.
  • Experience with timecard management and an understanding of revenue recognition principles in training contexts.
  • Excellent communication skills to train and support partners in utilising our systems effectively.
  • Meticulous, attention to detail, self-assess your work.
  • Effective time management and organisational skills.
  • Ability to quickly familiarize yourself with new technology and balance multiple tasks at once.
  • Integrity in handling confidential and sensitive information.
  • Aligned with ThoughtSpot Values.

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What makes ThoughtSpot a great place to work?

ThoughtSpot is the experience layer of the modern data stack, leading the industry with our AI-Powered Analytics and natural language search. We hire people with unique identities, backgrounds, and perspectives—this balance-for-the-better philosophy is key to our success. When paired with our culture of Selfless Excellence and our drive for continuous improvement (2% done), ThoughtSpot cultivates a respectful culture that pushes norms to create world-class products. If you’re excited by the opportunity to work with some of the brightest minds in the business and make your mark on a truly innovative company, we invite you to read more about our mission, and apply to the role that’s right for you.

ThoughtSpot for All

Building a diverse and inclusive team isn't just the right thing to do for our people, it's the right thing to do for our business. We know we can’t solve complex data problems with a single perspective. It takes many voices, experiences, and areas of expertise to deliver the innovative solutions our customers need. At ThoughtSpot, we continually celebrate the diverse communities that individuals cultivate to empower every Spotter to bring their whole authentic self to work.

We’re committed to being real and continuously learning when it comes to equality, equity, and creating space for underrepresented groups to thrive.

Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.

About ThoughtSpot

The world’s most innovative companies use AI-Powered Analytics from ThoughtSpot to empower every person in their organization, from C-suite executive to frontline employee, with the ability to ask and answer data questions, create and interact with data-driven insights, and use these insights to make informed decisions and take action. ThoughtSpot is simple enough for any business person to use, yet built to handle even the largest, most complex data, wherever it may reside. That’s why customers like T-Mobile, BT, Snowflake, HubSpot, Exxon, Daimler, Medtronic, Hulu, Nasdaq, OpenTable, Huel, and Nationwide Building Society have turned to ThoughtSpot to transform their data driven decision-making cultures.

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This job is no longer accepting applications

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