Escrow Support Specialist
Customer Service · Full-time
Plano, TX, USA
USD 23.46-29.33 / hour
About Mainstay
Mainstay is the leading market intelligence platform purpose built for buying, managing, and selling homes in the single family rental industry. As an AI native company, we turn complex data into clarity that helps the industry move forward with confidence. Founded within Opendoor, Mainstay launched as an independent company in 2024 and recently raised a Series A round led by Khosla Ventures.
Ready to shape the future of real estate with AI? Join Mainstay and help us redefine what’s possible in the single family rental space. If you thrive on solving complex problems and want to make a tangible impact in a fast-growing industry, we’d love to hear from you - apply now and let’s move the industry forward, together!
About the Role:
As an Escrow Support Specialist on the Mainstay National Title (MNT) Post Closing - Recording team, you will receive a comprehensive introduction to the post-closing process. Your responsibilities will include reviewing the executed lender and escrow documents received for closing disbursement to ensure they align with the information on the settlement statement and other details in ResWare and submitting documents to the county for recording. Attention to detail and effective communication with closers at MNT are essential for this role.
Role Responsibilities:
Review and determine the accuracy of all files
Scan physical documents into Resware
Submit closing documents to the county for recording
Send executed closing documents to lender
Send recorded documents to the client and the lender
Participate in learning and development activities to expand knowledge base
Support the MNT Markets as applicable
Other related duties as assigned or requested.
Satisfy Texas licensed activities as applicable
Skills Needed:
Experience working in a high-touch customer service environment, managing customer and client facing conversations
Experience in the closing/legal industry, reviewing and assessing a variety of real estate documents
Excellent verbal, written, and interpersonal communication skills
Ability to work under pressure and in a time-sensitive environment
Flexibility to shift focus throughout the day depending on market priorities
Excellent knowledge of Microsoft Office or Google Suite products
Attention to detail
Organized and able to multitask
Good problem-solving skills
Must be able to work in-office
Bonus Points if:
BA/BS from an accredited institution
Experience with Resware
Location:
This role requires all job responsibilities to be performed in the office, Monday – Friday 10:00 am to 6:00 pm. Candidates must be based within a 50-mile commuting distance of the Plano, Texas office.
Compensation:
The hourly pay range for this position is $23.46 - $29.33/hr. Pay within this range depends on your qualifications, job-related knowledge, skills, and experience. Your recruiter can share more about the specific hourly range for the job location during the hiring process. We also offer a comprehensive package of benefits including paid time off, 12 paid holidays per year, medical/dental/vision insurance, basic life insurance, and 401(k) to eligible employees.
Mainstay Built on Trust
At Mainstay, trust is at the core of everything we do. We build trust with everyone -- from candidates to employees to partners. We believe in fairness and openness throughout our hiring process, evaluating candidates based on qualifications without regard to race, color, religion, national origin, age, gender, marital status, disability, veteran status, sexual orientation, gender identity, or any other protected status. Our privacy practices describe how we handle applicant information, you can find the policy details for California residents here.
We are committed to providing reasonable accommodations throughout our recruitment processes for candidates with disabilities, pregnancy, religious beliefs, or other reasons protected by applicable laws. If you require assistance or a reasonable accommodation, please contact us at mainstay-recruiting@opendoor.com